- Responsible for Care team and Operation at 2 centers. Ensure Care team to takegood care of students and ensure the operation runs smoothly.- Make sure all teams deliver good service to students, follow SOPs, policies,rules and regulations.- Plan to train and upgrade team's skills, specially mindset.- Provide support in staffing decisions.- Do and analyze reports related to students' quantity and quality.- Work with Heads and Managers of other departments to… Show more - Responsible for Care team and Operation at 2 centers. Ensure Care team to takegood care of students and ensure the operation runs smoothly.- Make sure all teams deliver good service to students, follow SOPs, policies,rules and regulations.- Plan to train and upgrade team's skills, specially mindset.- Provide support in staffing decisions.- Do and analyze reports related to students' quantity and quality.- Work with Heads and Managers of other departments to brainstorm plans andprojects.- Keep an eye on center's infrastructure, facilities, hygiene to make sureeverything is in good condition and ready for classes.- Arrange and plan the team's manpower each month/quarter/year. Show less

- Lead the educational counselor team to follow up closely students' progress.- Plan the process, work flow and SOPs to take care students, thereby improve theservice.- Plan for the team to push students renew contract to get team bonus.- Ensure team members deliver good service to students, follow SOPs and companyrules.- Provide support in staffing decisions.- Collaborate with other departments to improve service and product's quality.- Ensure the manpower for… Show more - Lead the educational counselor team to follow up closely students' progress.- Plan the process, work flow and SOPs to take care students, thereby improve theservice.- Plan for the team to push students renew contract to get team bonus.- Ensure team members deliver good service to students, follow SOPs and companyrules.- Provide support in staffing decisions.- Collaborate with other departments to improve service and product's quality.- Ensure the manpower for the team and ensure they're well-trained.- Report weekly/monthly to BOD. Show less

- Lead the acquisition team to acquire new drivers and support them via telephone.- Ensure all team members are fully trained in daily, weekly, monthly tasks (telephone skill, acquisition skill, communication skill, negotiation skill,…)- Ensure the quantity of team members, plan to recruit and interview. - Plan to reach KPIs.- Communicate with other teams to support drivers and support KPIs.

- Responsible for providing support and direct supervision to Operation Manager.- Ensure all care staffs are fully trained in care. Management activities, policies, rules andregulations.- Provide support in staffing decisions.- Manage and assign care staffs’ caseloads.- Plan work for the team every week and every month.- Communicate with other departments to solve problems.- Perform all other duties as assigned.

- Treat objections, handles complaints of customers on phone and directly.- Plan monthly with foreign Service Managers and team to reach KPI.- Solve the dispute of sale teams by audit calls.- Solve appealed contracts of customers.- Train new staffs.- Fill in for care leader who may be on any type of extended leave or when there is a vacancy.

- Schedule appointments and meetings.- Manage information of all classes in the center and prepare documents for it.- Prepare communications such as memos, emails, invoices, reports andother correspondence.- Manage facilities and merchandies.

- Manage goods in the shift.- Prepare and run events daily, weekly, monthly.- Support Leaders in training new staffs and money inventory.