Christopher Higgins Email & Phone Number

Sarasota, Florida, United States

In this position, I oversaw the seamless execution of all processes in order to maximize corporate efficiency and assure excellent customer service. I created functions for account management and small-to-medium-sized business teams to increase service delivery and customer retention. I retained compliance responsibilities, including enforcing regulations in all elements and levels of business and advising on compliance issues. In addition, I directed process improvement operations, including the development of a multi-tiered leadership team for the efficient supervision and management of many divisions.Key Achievements: • Reduced initial response times from over 48 hours to under 10 minutes.• Ensured consistent workflow by generating improved processes and tools, including Intercom, HubSpot, and Looker for better measurement of data and to quickly spot trends that substantially reduced pressure and inefficiency.

Sarasota, Florida Area

During my employment here, I established control mechanisms and supervised a team for policy enforcement in order to streamline corporate procedures and prevent legal and workplace difficulties. I minimized needless operational costs and standardized processes via quality control. I implemented disciplinary measures to ensure compliance by conducting investigations into fraudulent use. Through training, I transformed an understaffed and underqualified crew into high-performers, resulting in the achievement of the desired output. Furthermore, I devised operational efficiency and process as well as tool innovations, such as encrypted media, that are more aligned with our business strategy, resulting in enhanced results than in the past.Key Achievements:• Protected company against fraudulent clicks by enhancing investigation and resolution team systems and knowledge.• Optimized resource and time utilization by collaborating with internal teams as well as establishing third party partnerships to improve policy and fraud system enforcement. • Defended company in various levels of legal system in multimillion dollar lawsuit as key witness.

Sarasota County, Florida, United States