Christopher Higgins Email & Phone Number

Sarasota, Florida, United States

• In this position, I oversaw the seamless execution of all processes in order to maximize corporate efficiency and assure excellent customer service. I created functions for account management and small-to-medium-sized.
• Reduced initial response times from over 48 hours to under 10 minutes.
• Ensured consistent workflow by generating improved processes and tools, including Intercom, HubSpot, and Looker for better measurement of data and to quickly spot trends that substantially reduced pressure and.

Sarasota, Florida Area

• During my employment here, I established control mechanisms and supervised a team for policy enforcement in order to streamline corporate procedures and prevent legal and workplace difficulties. I minimized needless.
• Protected company against fraudulent clicks by enhancing investigation and resolution team systems and knowledge.
• Optimized resource and time utilization by collaborating with internal teams as well as establishing third party partnerships to improve policy and fraud system enforcement.
• Defended company in various levels of legal system in multimillion dollar lawsuit as key witness.

Sarasota County, Florida, United States