Mike Higgins Email & Phone Number

Greater Seattle Area

Bothell, WA

• Developed and maintained automation frameworks for UI and Service testing for multiple products.
• Assisted development with increasing unit test code coverage by working to obtain true code coverage numbers, identifying low coverage areas, and suggesting changes to code and unit tests for testability.
• Acted as Scrum Master for 3 teams over a period of 3 years, facilitated daily stand-up, managed backlog, monitored user stories, facilitated team process improvement.

Seattle, WA

• Developed, Tested, and Released features and production support fixes for various web sites and web services using Lean Agile methodologies (Scrum, Kanban, TDD, BDD, Paired Programming).
• Assisted in training and worked stories with vending team in Argentina.
• Drove efforts around defining and maintaining production gate tests including BDD through Scenarios.
• Drove improvements into team process through weekly and feature retrospectives.
• Took on the role of Scrum Master for the team over a 6 month period.

Issaquah, WA

• Developed automation for Smoke Tests and High Priority Test Cases of Forums using an internal automation framework.
• Drove high coverage using Code Coverage metrics.
• Created defect reports and drove to closure with Program Management and Development.
• Maintained test cases through specification change.
• Provided input to design documentation.

Redmond, WA

• Joined the IDEO team to drive the testing of the commerce portion of the Microsoft Learning Platform. Also tested the Silverlight Video Strip Player which was released for the MIX07 conference in Las Vegas.Then, we.
• Drove validation for the commerce portion of the Microsoft Learning Platform by interfacing with the Subscription and Commerce System and Network Signup System.
• Developed automation for Smoke Tests and High Priority Test Cases of Forums using the Kahuna Automation Framework.
• Acted as lead for up to 3 vendor testers.
• Developed multiple tools in C# for Billing, Customer Readiness Ratings, Crawler Sitemaps, Redirection Testing, and Forums email notification.

Redmond, WA

• Area expert for Billing and Transaction Processing for the MSN Music Store.
• Interfaced with external teams for Billing Sign up, Authentication, and integration with external teams.
• Clarified feature specifications, identified data issues and risks, developed Test Plans and Test Cases, and created bug reports for all assigned feature teams.
• Developed test tools using ASP.NET and C# to assist in testing both front end and back end features.
• Acted as a liaison with the Passport, Billing, and Advertising teams during cross team development work and issue escalations.

Provo, UT

• Managed the efforts in documenting and improving procedures and processes within the Product Management department.
• Instrumental in achieving CMM Level 2 compliancy for the development department.
• Audited projects and products to pinpoint problems and broken processes.

Provo, UT

• Projects: Insight, Rate Analysis System, Web Rating System
• Designed and managed the development of the company wide defect tracking system.
• Managed testing efforts for first version of a Windows product to meet company quality standards.
• Facilitated on the Change Control Board for multiple projects.
• Documented QA Plan, Test Cases, Test Procedures, and Beta Plan.Projects: InsurQuote DOS competitive Rating Software, Rating Engine (DOS)
• Managed a team of 3 individuals and supervised over testing of 5 separate projects to ensure the delivered products met market and customer requirements.