Leigh Higgins

Leigh Higgins Email and Phone Number

Project Manager @ Melton Borough Council
melton mowbray, leicestershire, united kingdom
Leigh Higgins's Location
United Kingdom, United Kingdom
Leigh Higgins's Contact Details
About Leigh Higgins

Telephony and Contact Centre Professional.I have worked for over 15 years in the industry and built up a wide range of experience working with different technologies and locations.International business experience, managing many projects to a successful conclusion. I specialise in Project Management, Customer Experience, Telephony (Systems and Routing), IVR and Contract Negotiation.I strive to develop good long term relationships with my customers and suppliers in order to achieve our mutual goals.Self motivated I endeavour to be a real asset to any project or team I work with.Additionally I work with Companies and individuals on Legal aspects such as Employment, Contract and Consumer Law.I am currently working with Leicestershire County Councillors to improve the local Broadband for the rural area and promote the adoption of a full Veterans Charter for ex-Forces Personnel. These are projects close to my heart and I continue to actively work on these worthwhile causes.I was also Chairman of the community organisation The Twyford Jubilee Celebrations 2012 celebrating the heritage of the area and HM Queen Elizabeth II Diamond Jubilee culminating in a large public event attended by several hundred people raising thousands of pounds. We announced significant funding to local good causes and their "Jubilee" projects.I have worked with Connexions Leicestershire mentoring young people achieve their National Citizen Service Certificate.Specialties: - Network and Telephony: Telephony (Avaya, Nortel & Aspect) IVR and Payment Solutions, Voice Recording, CRM Solutions, Inbound Routing & Outbound Solutions.- Procurement: Contract Negoatiation and Procurement- Management: Project Management, BPR and Business Analysis- Employment & Legal Matters: Redundancy Process, Employment Law, Consumer Law, Contract Law, Ofcom Regulation.

Leigh Higgins's Current Company Details
Melton Borough Council

Melton Borough Council

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Project Manager
melton mowbray, leicestershire, united kingdom
Website:
melton.gov.uk
Employees:
121
Leigh Higgins Work Experience Details
  • Melton Borough Council
    Deputy Leader
    Melton Borough Council May 2015 - Present
    Melton Mowbray
    Deputy Leader of the CouncilChairman - Leisure, Sport and Culture Working Group at Melton Borough CouncilVice Chairman - Policy, Finance and AdministrationMember - Rural Economic and Environmental AffairsMember - Budget and Finance Working GroupSub Member - Planning and DevelopmentSub Member - Communities and Social Affairs
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  • Open Solutions Ltd
    Director
    Open Solutions Ltd Sep 2007 - Present
    Experienced Contact Centre and Customer Experience professionals including Business Analysis & Project Management resources for your project.Aspect, Avaya, Nortel and Cisco Contact Centre Solutions.IVR, Customer Experience, Payment and Billing, Voice Recording, WFM and CRM Applications, Web Development and E-Commmerce.Open Solutions Ltd has a pool of highly experienced associates with Project Management, Project Support, Business Analysis, Software Development and Testing expertese.Our clients range from FTSE100 Corporates to SME businesses within the UK, Europe and Africa which include working with:Financial and Banking: Barclays, Absa Bank, Tesco Bank, Hastings Insurance, Swiss Re, Britannia and Cooperative Financial Services.Retail: Argos, Homebase, KFC, Carphone Warehouse, Best Buy, Post Office Counters & Pets at HomeUtilities & Telecoms: Severn Trent Water, BSkyB & Talk TalkPublic/Non Profit: Midland Heart Housing Association, NHS, Local GovernmentOthers: TekSystems Ltd, Hillfort Distribution & Retail Eyes (now Market Force)Currently we are working on several projects with some of the worlds largest companies. Our consultants and associates constantly deliver and drive business solutions and project to a successful conclusion.
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  • Opus Energy
    Project Manager
    Opus Energy Aug 2015 - Dec 2015
    Project Manager for the Contact Centre Telephony Programme
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  • Cambridge University Hospitals Nhs Foundation Trust
    Project Manager
    Cambridge University Hospitals Nhs Foundation Trust Mar 2015 - Jun 2015
    Cambridge, United Kingdom
    Review and recommend the Public SIP Strategy for the Addenbrookes site along with other telephony projects.
  • Home Retail Group Plc
    Project Delivery Manager
    Home Retail Group Plc Apr 2014 - Feb 2015
    Milton Keynes, United Kingdom
    Working with HRG to meet new EU Consumer Directives, coming into force in the summer, within a very tight deadline.Other projects include:- HMRC Tax and Duty - Customs Freight Simplified Procedures (CFSP)- Quality Audit and Importation- Several small projects
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  • Lloyds Banking Group
    Project Manager
    Lloyds Banking Group Jul 2013 - Mar 2014
    London, United Kingdom
    The programme is focused on improving the customer experience, making it simple for LBG colleagues and reducing costs.Delivery of an Enterprise Verint i360 Workforce Management platform across several sites within the UK.Awarded with contract extensions.
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  • Swiss Re
    Independent Consultant - Workforce Optimisation Strategy
    Swiss Re Oct 2012 - Jun 2013
    London, United Kingdom
    Looking at the Workforce Optimisation Strategy for a Major subsidary of Swiss Re covering several sites across the UK as part of the Operational Excellence programme.Awarded with 3 extensions.
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  • Twyford Diamond Jubilee Celebrations 2012
    Chairman & Chief Co-Ordinator
    Twyford Diamond Jubilee Celebrations 2012 Nov 2011 - Dec 2012
    Twyford, Leicestershire
    One of Leicestershire's largest community projects which aims to Celebrate the Queen's Diamond Jubilee throughout 2012 culminating at the Jubilee Weekend on 2nd - 4th June for several hundred guests earning the title "the No.1 Place to be" by thisisLeicestershire.co.uk. This involves - Fundraising and sponsorship from local businesses.- Event Management and Planning (Marquees and infrastructure)- Sales and Marketing- Leadership of a large group of volunteers- Commerically run but profits will be invested within the local community and charitiesNow we have declared a financial success, raising thousands of pounds for national charities such as Help for Heroes and our own Good Causes & Legacy Fund, our organisation is working with local groups to fund sustainable projects which will enhance the community they serve.Following recommendations by the Council we have now announced significant funding to Capital Projects within the locality from the Good Causes fund, such as:- Funding to the local Recreation Ground, to install power and a new gate. Also the Recreation Ground has recently been awarded Queen Elizabeth II Field Trust Status following the Jubilee Initiative.- The St Michaels All Angels Church roof appeal- Thorpe Village Hall - a new capital projectOur Jubilee Gifts Event will be on Saturday 17th November starting at 7:30pm, For more information please email me personally.Smaller awards to other local good causes will be made and announced on the night.
  • Severn Trent Plc
    Telephony Consultant - Ipt
    Severn Trent Plc Apr 2012 - Oct 2012
    Coventry, United Kingdom
    Working on the migration from a Nortel to Avaya platform for 1300 personnel across three major sites.
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  • Tesco Bank
    Telephony & Channels Consultant
    Tesco Bank Aug 2011 - Jan 2012
    Edinburgh, United Kingdom
    Requirement Gathering and DocumentationCustomer Experience ImprovementDesign of Web Forms and Capture Customer DetailsTelephony, IVR and Web Contact Channels
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  • Midland Heart
    Telephony Consultant
    Midland Heart Jan 2011 - Jul 2011
    Reviewing the Telephony Infrastructure of the wider organisation. This originally was a two month assignment of which I was extended to take on a wider remit.Design and Deliver the Telephony Strategy for Midland Heart for their needs today and over the next 3-5 years.The Strategy will incompass:- Telephony Platform recommendation- Roll out the telephony platform across the entire Midland Heart estate encompassing over 200 sites.- Voice Recording- IVR and Self Service- Unified Communications to include Presence and Instant Messaging- Lone Working- Telecare for MHL tennants- MI and Reporting- Support and Maintenance- Training- Fixed/Mobile procurementPresent recommendations for future development, rationalisation and efficiencies to be made.Document and create the ITT documents for both the infrastructure and fixed/mobile projects in line with the EU procurement legislation for public organisations.Awarded with three extensions, this was a very interesting project working within a Public Sector Governance.
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  • Co-Operative Financial Services
    Telephony Business Consultant
    Co-Operative Financial Services Jan 2010 - Dec 2010
    Telephony Transformation within the Arrears Improvement Programme
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  • Barclaycard
    Emerging Markets Telephony Manager
    Barclaycard Aug 2008 - Jan 2010
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  • Carphone Warehouse
    Telephony/Ivr Delivery Manager
    Carphone Warehouse 2007 - 2008
  • Hastings Direct
    Telecoms Manager
    Hastings Direct Apr 2004 - Oct 2007
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  • Hastings Insurance Services Ltd
    Telecoms Manager
    Hastings Insurance Services Ltd 2004 - 2007
  • Peoples Choice (Europe) Ltd
    Telecoms Analyst
    Peoples Choice (Europe) Ltd Apr 2001 - Mar 2004

Leigh Higgins Skills

Business Analysis Contact Centers Project Management Management Stakeholder Management Telephony Strategy Telecommunications Change Management Customer Experience Call Centers Ivr Voip Unified Communications Telephony Systems Contract Negotiation Networking Management Consulting Itil Performance Management Employment Law Consumer Law Contact Centre Redundancy

Leigh Higgins Education Details

  • King Edward Vii Upper School (Sixth Form)
    King Edward Vii Upper School (Sixth Form)
    Business Studies, Information Technology And Chemistry
  • Nottingham Business School
    Nottingham Business School
    Business Studies And It

Frequently Asked Questions about Leigh Higgins

What company does Leigh Higgins work for?

Leigh Higgins works for Melton Borough Council

What is Leigh Higgins's role at the current company?

Leigh Higgins's current role is Project Manager.

What is Leigh Higgins's email address?

Leigh Higgins's email address is le****@****sre.com

What schools did Leigh Higgins attend?

Leigh Higgins attended King Edward Vii Upper School (Sixth Form), Nottingham Business School.

What are some of Leigh Higgins's interests?

Leigh Higgins has interest in Politics, Science And Technology.

What skills is Leigh Higgins known for?

Leigh Higgins has skills like Business Analysis, Contact Centers, Project Management, Management, Stakeholder Management, Telephony, Strategy, Telecommunications, Change Management, Customer Experience, Call Centers, Ivr.

Who are Leigh Higgins's colleagues?

Leigh Higgins's colleagues are Simon Greensmith, Marie Delpech-Anthoine, Rachel Chubb Cihcm, Teresa W., Lee Byrne, Carolyn Appleby, Jodie Farlow.

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