Hilary Schwartz Email and Phone Number

Managed 30 Homeowner Associations (HOAs) in the Grand Valley area; knowledgeable of all policies and procedures associated with management of HOAs per the Colorado Common Interest Ownership Act (CCIOA)Enforced Rules and Regulations as stipulated in each HOA’s Bylaws and/or Covenants, Conditions an Restrictions (CC&Rs); Prepared an array of letters (i.e., violation, annual meeting, informational, etc) to owners when needed; Acted as transcriber during all Annual MeetingsUpdated all HOA webpages with current information every month; Maintained all records in the electronic property management system (i.e., dues payment, work orders, contact information for owners, change of ownership information, etc); Processed financial documents every month for Board of Directors to reviewActed as a liaison between owners and Board of Directors; Assisted with development and coordination of services with contractors

Received and processed intake calls from the Adult Protection hotline; Participated in the review of new cases and assisted my supervisor with assigning cases to coworkersInvestigated allegations of sexual abuse, physical abuse, caretaker neglect, self-neglect and financial exploitation of at-risk adults and elders; Collaborated with law enforcement and the District Attorney’s Office on cases when needed; Acted as a Guardian for four at-risk adultsReferred clients to services in the community; assisted clients with applying for benefits, in home care and other community based servicesProvided accurate and timely completion of forms, reports, and documentation for investigation in CAPs

Performed up to 40 functional assessments a month in five metro Denver counties to determine an individual’s need for long term services and support and/or eligibility for Medicaid LTSS programs; developed individualized service plans and authorized service delivery approval for Medicaid LTSS programs; monitored service delivery of providers and ensured individual’s satisfaction with servicesDeveloped effective collaboration, communication and coordination among all responsible parties of an individual’s multidisciplinary health care team (i.e., primary care providers, mental health providers, home healthcare providers, spouses and extended family)Maintained knowledge of policies and procedures regarding current public assistance programs and provided information to individuals as neededProvided accurate and timely completion of forms, reports, and documentation of care management activities

Developed and monitored a program in Excel which allowed our agency to track our HCV Section 8 waitlist containing 1,415 applicants; Created a checks-and-balance system to make sure all tenants were being called in for their annual recertification; helped make the department become more stream lined and organized; worked with supervisor to develop a new training program for our agencyManaged a caseload of 125 individuals on a variety of Section 8 Housing Programs (SHV, 25 Cities, HCV, Shelter Plus Care, Open Doors, & C-Sharp); recorded necessary documentation in the electronic medical record system, Elite’s housing system, and HMIS system; maintained familiarity with contract law as it relates to apartment leasingActed as a liaison between the tenants and landlords while maintaining a high level of confidentiality; facilitated resolutions in landlord disputes and evictions; provided information on vacancies and filled them in a timely manner; negotiated leases with landlords; participated in landlord recruitment Provided housing briefings for up to 15 potential tenants and explained the program as well; assessed tenants’ potential for living independently and coordinated with support systems as need; assisted tenants in filling out required paperwork from HUD and the Division of Housing in a timely manner; inspected tenant’s units annually to make sure they complied with HUD’s safe and sanitary guidelines

Managed up to 18 mentally ill clients with high intensity needs; established rapport with clients; maintained a high level of confidentiality; performed accurate documentation of interactions with clients in a timely mannerProvided coverage and assisted with the on-call crisis line; Assisted clients in crisis, whether in person or by phone; monitored clients psychiatric symptoms and relayed information back to the psychiatrists and nurses; developed treatment plans with clients one-on-one and followed up every six months to see if goals were being obtainedReferred clients to services within the Mental Health Center of Denver or the community; assisted with applying for benefits, finding housing, attending medical appointments within the community, learning appropriate social skills; coached clients on how to become self-sufficientProvided counseling through talk therapy and role play exercises to help clients improve their communication skills and work through difficult situations; helped clients move along the pathway to recovery