Provides multiple levels of support for ensuring proper functioning of the operating system software and its associated components for the University’s academic, administrative, and research based enterprise compute servers. Installs, maintains, and updates the enterprise backup software; configures and monitors the processes for academic, administrative and research based enterprise compute servers. Develops scripts, programs, and tools to assist with system administration functions.… Show more Provides multiple levels of support for ensuring proper functioning of the operating system software and its associated components for the University’s academic, administrative, and research based enterprise compute servers. Installs, maintains, and updates the enterprise backup software; configures and monitors the processes for academic, administrative and research based enterprise compute servers. Develops scripts, programs, and tools to assist with system administration functions. Works with application and Help Desk support personnel to resolve system issues. Creates, restricts, and deletes user accounts while writing and installing system specific applications to maintain the user environment. Reviews the status/performance of applications, file systems, and component utilization. Show less

Provides support to Sales managers, Sales groups, Business Consultants and Bank Partner salesAssists the Sales person with issues related to setup and/or deployment of accountsResolves issues and questions related to inventory, deployment, account setup, etc.Provides phone support for terminal updates, terminal downloads, terminal trouble-shooting and file builds/changes for salesVerifies account and shipping information

Assist students and employees with installation, upgrades, and troubleshooting of a wide variety of technology solutions, including, but not limited to software, PC workstations, servers, Macintosh workstations and printers. Assist with special projects as assigned by IT Staff. Occasionally assist IT Media, Classroom Technology and FTDC.

Technical Support: Troubleshoot and resolve setup, accounting transaction research, software correction/changes and server administration issues on AIX, SCO-Unix, Linux, Tablet, smartphone and Windows platforms Accountable for technical support call tracking and resolution, on-call emergency support and customer training for multiple versions of a proprietary manufacturing, distribution and apparel software with full purchasing, inventory, product setup, bill of materials and… Show more Technical Support: Troubleshoot and resolve setup, accounting transaction research, software correction/changes and server administration issues on AIX, SCO-Unix, Linux, Tablet, smartphone and Windows platforms Accountable for technical support call tracking and resolution, on-call emergency support and customer training for multiple versions of a proprietary manufacturing, distribution and apparel software with full purchasing, inventory, product setup, bill of materials and accounting modules.Administer and control email accounts and manage software and server user permissions and settings- internally and for client accountsTroubleshoot and resolve setup, accounting transaction research, software correction/changes and server administration issues on AIX, SCO-Unix, Linux, Tablet, smart phone and Windows platformsSystem Administration:New user setup, permission updates, setup manual and scheduled backups, run server updates, system restoration, error code troubleshooting, networking and file maintenance for SCO-Unix and AIX serversLocal networking, printer and internet troubleshooting for Windows 98/XP/Vista/7/8+/Multiple browsersDatabase Management:Manage and control pricing and product setup information for multiple client databasesGenerate custom reports and query database records using Navicat for MySQL and have prior experience with Crystal Reports and other custom reporting software programsPerform command line record changes and updates using MySQL and Unix. Daily use of Excel to import from a matrix table or modify records at the command line via SQL or custom utilitiesSoftware Training:One on one, group training and remote training via GoToMeeting, TeamViewer and conference callsReport and document investigation results for accounting and data support issues for customer reviewTechnical Documentation – create processes and user procedures for daily tasks, error correction and troubleshooting for standard and custom software packages Show less

Assisted with setup and display changes for seasonal changes, product launches, sales and promotionsProcessed customer purchases, returns and inter-store orders using cash, check, credit and gift cardsUnpacked and prepared new merchandise for the sales floor and in store warehouse inventory countsDaily restocking of merchandise, light cleaning, ran closing and opening process for registers and drawer

Develop and deliver on-site training for new clients for a proprietary Distributed Product Management software program with Point of Sale and full inventory management, accounting and purchasing modulesOn-site project and implementation management and data conversion auditing – financial and inventoryIn house remote support to troubleshoot and solve both hardware, networking and software issues on SCO-Unix, AIX and Linux servers for existing clients.

Accounts Payable/Receivable:AP Invoice Entry, create cash disbursements, add manual journal entries for payroll and feesAR Invoicing, payment application, bank deposit preparation, collection calls and account adjustmentsSoftware Support:Telephone support for Character based and GUI version of our proprietary medical office management software with insurance billing, medical notes, EDI claim submission and stock entry modulesOne on One user training - on-site and in… Show more Accounts Payable/Receivable:AP Invoice Entry, create cash disbursements, add manual journal entries for payroll and feesAR Invoicing, payment application, bank deposit preparation, collection calls and account adjustmentsSoftware Support:Telephone support for Character based and GUI version of our proprietary medical office management software with insurance billing, medical notes, EDI claim submission and stock entry modulesOne on One user training - on-site and in housePerformed contracted onsite medical billing servicesCreated training and marketing tools. SCO -Unix and Windows networking supportDispatch:Responsible for routing all incoming contact - calls, mail, deliveries and troubleshooting service callsAssigned service calls, dispatched technicians via pager and monitored technician progress and locationData Entry - entered trip, repair time and part charges for customer billing Show less