Aaron Hill Email and Phone Number
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Aaron Hill is a Data-Driven Operations Leader with expertise in Efficiency, Strategy, and Growth | PMP-certified | MS in Adult Education | Expertise in Home Services, Legal Tech, Non-Profit at Proof. He possess expertise in higher education, student development, public speaking, program development, event planning and 55 more skills. He is proficient in English. Colleagues describe him as "I had the pleasure and honor of working with Aaron when we were both Residence Hall Director and then again when Aaron was promoted to Complex Coordinator at Northern Illinois University. Aaron is an amazing professional who brings passion, critical thoughts, and a self awareness that is unmatched by others I have worked with. I worked with Aaron on several projects including developing a new Diversity Initiative that was implemented campus wide, a professional training session for campus employees on a new approach when working with students, and supervision of the 2013-14 NIU summer session. Aaron is the type of professional that will challenge the status quo and a person way of thinking to help them grow and become something better then what they were before. He has a drive within him to always make something better whether that a process, an approach, or a relationship. I really enjoyed the time I have had working with Aaron and hope that one day our paths cross and I will be able to do so again." and "I had the opportunity to work directly with Aaron for 2 years at Northern Illinois University (NIU). Immediately following Aaron’s transition to NIU we began working together in several capacities. A few I’d like to highlight include his work with the Diversity Initiatives Committee, the full time search committee, and his work as a supervisor. As a member of the Diversity Initiatives Committee Aaron was charged with developing the assessment tools for our 2nd Annual social justice program titled Tunnel of Oppression (TOO). TOO is an interactive program where participants are led through a series of rooms or “tunnels” and experience different forms of oppression. Once completed participants are led into a room with trained facilitators to process their experience and discuss ways to create social change within their communities. With TOO being in its infancy, Aaron rose to the occasion to improve the logistics of the program. He created assessment metrics to measure the experience of participants and volunteers in the program, assisted with the creation of various “tunnels” relevant to the NIU community, and assisted with creating and editing our wrap up report that summarized and provided best practices for future Tunnel of Oppression initiatives. Aaron’s work ethic, meticulous attention to detail and strong skills with assessment are only a few of the many ways he contributed to making TOO strong program. I also worked with Aaron on many department committees such as our full time search committee for professional staff. On many occasions I found myself referring to Aaron for advice on his selection process when identifying qualified candidates. He was very patient with reviewing each application before making his final decision. We worked together to bounce ideas off of one another to consider the needs of the department and how each candidate could contribute to our team. Ultimately his work with this committee led to a successful hire. Finally I want to highlight Aaron’s work as a supervisor. He was a very intentional supervisor, using theory and practice to develop his staff and enhance their experience. He created documents to track interactions with his staff, provided ongoing feedback on their growth within their positions, and created space for dialogue when difficult decisions had to be made within his team. Aaron is an authentic professional who is knowledgeable in theoretical framework and best practices within higher education. He takes extreme pride in his work, is passionate about his colleagues, and is supportive of his staff. I enjoyed my time working with him and if I had the opportunity to work with him again I would do so in a heartbeat. He is a joy to be around and adds a wealth of knowledge to any team."
Proof
View- Website:
- proofserve.com
- Employees:
- 21
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Director Of Marketplace SupplyProof May 2024 - Present -
Business Development ConsultantSelf-Employed 2019 - PresentI empower non-profit organizations through targeted fundraising and program implementation support. I offer comprehensive research, strategic planning, and grant writing assistance. Together, we drive genuine and substantial impact.Accomplishments:•Fundraised over $6.2M USD for non-profit clients by authoring strategic proposals.•Collaborated with industry experts to co-author a report on Texas’ apprenticeship system, resulting in state policy recommendations.Competencies: Program Development, Grant Writing, Fundraising, Development, Consulting
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Director Of Independent Contractor Network (Contingent Workforce) (6-Month Contract)Sears Home Services Oct 2023 - Apr 2024•Reported to the CEO of Sears Home Services and the CEO and Chairman of TransformCo•Oversaw the completion of 120,000+ annual home service/appliance repair service orders ($13M ARR)Maintained a network of 400+ independent contractor firms (Sears’ network) and 2,000+ third-party firms•Managed 32 team members•Increased service order Average Variable Profit by over 200%, from $8 to $26, by modifying our take rate, updating our independent contractor pay rates, and aligning job codes with existing contracts. •Profit gain estimated at $2.1M annually. •Created a 6-month plan to 3x the 1099 Independent Contractor Business Unit from 10,000 to 30,000 monthly orders.•Reduced customer escalations by 89% by closing over 7,000 aging orders, saving over 290 hours of staff time monthly.•Established quality KPIs and re-prioritized service order dispatches based on independent contractor firm quality.•Created a business intelligence dashboard using DOMO to enable our team to take quick actions based on insights. -
General Manager | Operations Management, Program Management, Strategic PlanningNana Feb 2022 - Sep 2023Oakland, California, United StatesI managed the business operations and user acquisition of our marketplace, driving operational excellence across multiple teams, including Product, Support, Growth, and Master Technician. I led cross-functional teams and spearhead critical projects using data-driven decision making. Accomplishments:•Spearheaded a transformative initiative to optimize Nana's presence in 33 markets. I redefined service zones using data-driven insights, resulting in increased user earnings.•Introduced over 20 Standard Operating Procedures, resulting in streamlined processes, faster decision-making, and improved customer experiences.•Redesigned the user acquisition funnel by introducing step-by-step video instructions and automation. This initiative achieved remarkable results, including a 389% cost reduction and a 271% increase in conversion rates.•Led efforts to address a critical 52% inaccuracy in the pre-ordered parts system, introducing an alternative solution that improved accuracy and reduced operational risks.•Established marketplace user quality standards. Introduced 243 performance metrics to define and measure user quality. Reduced user no-shows by 89% and escalations by 86%.Competencies: Operations Management, Cross-functional Team Leadership, Program Management, Project Management, Data Analysis, Data-Driven Decision Making, Strategic Planning, Performance Analysis, Change Management, Collaboration, Communication, SQL, Software as a Service (SaaS) -
Senior Program Manager | Operations Management, Program Management, Team LeadershipNana Sep 2021 - Oct 2022As Senior Program Manager for Nana Technologies’ Business Operations and the Nana Academy, I managed and directed cross-functional teams, managed go-to-market growth operations, enforced our governance framework, and ensured our efforts aligned with overarching business goals. I led data-driven decision-making, optimized processes, driving positive user and customer experiences.Accomplishments:•Overhauled Nana Academy’s training program delivery by launching 10 in-person appliance repair training programs across the United States, achieving a 94% graduation rate and a 95% graduate-to-marketplace user conversion rate.•Introduced the Northpass Learning Management System (LMS) and designed 9 online training courses, expanding Nana Academy’s reach and serving hundreds of students.•Built functional-area dashboards using Databricks SQL, enabling real-time tracking of Key Performance Indicators (KPIs). This resulted in data-informed decision-making and improved operational efficiency by 82%.•Increased marketplace safety standards, reduced YoY insurance claims by over 80%, and enabled Nana Technologies to obtain a better insurance policy by creating and launching a Technician Safety & Preventing Property Damage course.Competencies: SQL, Data Analysis, Cross-functional Team Leadership, Operations Management, Go-to-market Operations, Team Leadership, Key Performance Indicators, Strategic Planning, Program Management, Project Management, Automation, Customer Service -
Program Manager | Stakeholder Management, Program Management, Curriculum DevelopmentNana Feb 2021 - Sep 2021Building the future of work at Nana Academy. At Nana, our mission is to help millions of Americans learn a new trade and create lives they are proud of. We are on a mission to unlock economic opportunities in the trades.As Program Manager, I coordinated daily Academy operations. I created strategic plans for Nana Technologies, Inc. (Nana Academy’s parent company) to align Nana Technologies and Nana Academy business goals. I served as project lead for a contracted training program in partnership with a local non-profit.Accomplishments:•Managed strategic partnership contract with Self-Help for the Elderly. Partnered to provide training to 43 students. Achieved a 92% graduation rate, an 85% graduate to marketplace user conversion rate, and generated $140,000 in revenue.•Crafted 6-month and 12-month strategic plans to align Nana Academy with Nana Technologies’ business goals and market trends.•Developed a Knowledge Pathway Map for novices to master technicians in the appliance repair industry.Competencies: Stakeholder Management, Program Management, Project Management, Strategic Planning, Curriculum Development, Cross-functional Team Leadership, Strategic Planning, Software as a Service, Communication -
Chief Operating & Strategy Officer | Strategic Planning, Operations Management, Team LeadershipSkillpoint Alliance 2017 - 2021Austin, TexasIn my role as Chief Operating Officer - Operations & Strategy, I led our team operations and strategic efforts. I cultivated a high-performance team, managed daily operations, and ensured the execution of grant deliverables. I set the strategic direction for the organization and aligned our programmatic operations and funding strategies. I managed Skillpoint’s strategic projects and critical initiatives. Accomplishments:•Rewrote Skillpoint’s mission and vision, resulting in a 72% increase in the positive perception and understanding of Skillpoint’s brand.•Increased Skillpoint’s operating budget by an impressive 83% by cultivating new strategic partnerships.•Planned and facilitated our move to a new office and training facility, expanding classroom space by 133% and co-locating training and program staff.•Launched the first Certified Production Technician advanced manufacturing training program in Central Texas. Secured $250,000 in seed funding and established 8 strategic employer partnerships. Resulted in 82% of students gaining industry employment and unlocking three years of subsequent funding.•Secured Texas Eligible Training Provider List designation, unlocking sustainable state funding.•Increased apprenticeship enrollment of program graduates by 500% by establishing formalized relationships with regional apprenticeship programs.•Revitalized Skillpoint’s brand by managing over 40 city, county, state, and private foundation grant projects.•Secured $50,000 in funding to establish a new, Department of Labor-approved Plumbing apprenticeship program in partnership with Associated Builders and Contractors of Central Texas.Competencies: Program Management, Project Management, Data Analysis, Operations Management, Strategic Planning, Adult Education, Strategic Initiatives, Contract Negotiation, Team Building -
Program Director | Operations Management, Program Management, Process ImprovementSkillpoint Alliance 2016 - 2017Austin, Texas, United StatesI managed the daily operations of Skillpoint Alliance, directing program staff and ensuring all grant deliverables were met on time and within budget. I coordinated activities, ensured data accuracy, and developed a high-performing team focused on execution and performance. I served as the point of contact and liaison for our funding partners.Accomplishments:•Built an employer partner database of over 250 employers to support a new employer-student mentorship program.•Transformed Skillpoint’s 8-week electrical training course into a 4-week pre-apprentice program. Slashed program costs by 50%, increased student capacity by 2x, and improved employment rate of graduates by 26%.•Implemented process-mapping to restructure and streamline team responsibilities, improving internal efficiency by 43%.•Re-negotiated our service contract for Nurse Aide Training, securing a 20% annual cost savings.•Re-launched employer advisory committees in HVAC, Plumbing, and Electrical industries. Engaged over 40 employers, resulting in program feedback for enhancement.•Created a Student Success Coordinator position and implemented case management for hard-to-serve students, increasing the percentage of students who access free supportive services by 38%.•Launched industry-specific job-readiness training, increasing graduate employment rate.Competencies: Leadership, Program Management, Project Management, Data Analysis, Strategic Planning, Negotiation, Business Process Improvement, Stakeholder Management, Employer Partnerships, Program Enhancement, Innovation -
Senior Trainer & Program Manager | Adult Education, Team Leadership, Project ManagementThe Research Foundation For Suny 2015 - 2016Albany, New YorkI directed a team of 8 and managed a portfolio of 14 training institutes and programs. I served as a trusted Master Trainer, TANF/SNAP policy expert, and lead for our New York State project sponsors. I updated and maintained all curricula.Accomplishments:•Increased average measurable learning gain by 18.3%, surpassing targets for institutes and programs.•Delivered over 2,160 training hours.•Streamlined the onboarding of new team members by developing Training Delivery Guides for over 40 lessons, reducing the time required for onboarding by 20%.•Coordinated a critical project to develop and launch 3 online synchronous training programs within a challenging time frame; delivered 38 course offerings to nearly 4,000 trainees in just 6 weeks, resulting in a nomination for Outstanding Team Award.Competencies: Project Management, Program Management, Curriculum Development, Training, Leadership, Collaboration, Needs Analysis, Communication, Data Analysis, Assessment, Cross-functional Team Leadership, Problem Solving, Operations Management, Stakeholder Management, Written Communication, Verbal Communication, Adult Education -
Complex Coordinator (Promotion) | Adult Education, Operations Management, Team LeadershipNorthern Illinois University 2014 - 2015Dekalb, IlPromoted to the role of Complex Coordinator. I managed two residence halls housing 1,600 students and directed a team of 40 staff members. I led cross-departmental committees, served on campus-wide crisis intervention, and played a pivotal role in university-wide initiatives for diversity, equity, and inclusion. Accomplishments:•Created a streamlined process for summer camp and conference check-in and check-out procedures, reducing errors by 82% YoY and reducing the need for staffing by 33%.•Conducted a national benchmarking study for the Presidential Task Force for Diversity, Equity, and Inclusion. Developed university-wide training materials for 16,000 students.Competencies: Operations Management, Team Building, Cross-functional Team Leadership, Crisis Intervention, Diversity, Equity, Inclusion, Project Management, Data Analysis, Strategic Planning, Process Improvement, Training Development, Stakeholder Engagement, Communication -
Residence Hall Director | Adult Education, Operations Management, Team LeadershipNorthern Illinois University 2012 - 2014Dekalb, IlI managed a team of 11 and coordinated the daily operations for a 1,200-student residence hall. I planned engaging campus events, worked on cross-functional committees, and implemented around-the-clock crisis intervention. My leadership and campus involvement garnered awards, including “Hall Advisor of the Year,” “Hall of the Year,” and “Residence Life Staff of the Month.” Accomplishments:•Completed a voluntary Canon Fellowship in the Planning & Assessment Department•Increased resident engagement by 28% by implementing new programming initiatives based on Making Achievement Possible (MAP-Works) data•Redesigned signature campus event, increasing attendance by 51% YoY and reducing costs by 32% YoY.Competencies: Operations Management, Team Building, Strategic Planning, Business Process Improvement, Leadership, Team Management, Event Planning, Collaboration, Crisis Intervention, Student Advising, Project Management, Data Analysis, Budget Management, Communication, Evaluation, Assessment -
Assistant Complex DirectorWestern Illinois University 2010 - 2012Macomb, Il -
Acuho-I Summer Residence Coordinator Intern, Summer Scholars ProgramLoyola University Chicago May 2011 - Jul 2011Chicago, IlAssisted with the operations of Loyola University Chicago's Summer Scholars Program. -
Acuho-I Conference InternUniversity Of Chicago May 2010 - Jul 2010Chicago, IlAssisted with the operations of University of Chicago's summer conferences program, including crisis response, customer service, and logistics coordination. -
Administrative AssistantRock Valley College Jan 2010 - May 2010Transfer & University CenterSupported the Transfer & University Center in its aims to help community college students transfer to four-year institutions. I assisted with event coordination, connected students with transfer resources, and managed student employees. -
Event Planning InternRock Valley College Aug 2009 - Dec 2009Transfer & University CenterCollaborated with co-interns to coordinate and implement three separate transfer events. Individually responsible for organizing and leading a college tour and volunteer trip to New Orleans. -
Campaign And Office InternRepresentative Dave Winters Aug 2009 - May 2010Rockford, IlServed as an intern in the office of state Representative Dave Winters.•Served as front office assistant, fielding calls and forwarding on relevant information.•Developed plan and organized volunteers to collect petition signatures.•Maintained campaign contributor database, routinely cleaning and updating.•Managed campaign website and kept up to date with relevant information.•Coordinate Representative Winters’ schedule and maintained his calendar.•Attended events on behalf of Representative Winters.
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Resident AssistantCarthage College Aug 2008 - May 2009Kenosha, WiFacilitated community development for 90 students in a non-traditional, co-ed university housing arrangement at a local Best Western hotel. Implemented social and educational programs. Implemented crisis intervention and policy enforcement, as well as advised residents on personal, academic, and university issues. -
Store Manager InternWalgreens Jun 2008 - Aug 2008Rockford, IlWorked and trained in every department of the store, including pharmacy, front-end operations, photo, and cosmetics departments to better assess how operating units functioned cohesively on a day-to-day basis. Assisted customers to enhance shopping experience. Responsible for learning management policy, completing projects throughout internship, visiting distribution center and shadowing all district staff.•Routinely met with store management to evaluate my performance.•Awarded two customer service awards.•Identified a problem with returns taking place in the store, resulting in the creation of a new store policy to address problem.•Re-hired during 2008 - 2009 academic year school breaks due to high performance.
Aaron Hill Skills
Aaron Hill Education Details
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3.8/4.0 -
3.98/4.00 Gpa -
Liberal Arts And Sciences, General Studies And Humanities
Frequently Asked Questions about Aaron Hill
What company does Aaron Hill work for?
Aaron Hill works for Proof
What is Aaron Hill's role at the current company?
Aaron Hill's current role is Data-Driven Operations Leader with expertise in Efficiency, Strategy, and Growth | PMP-certified | MS in Adult Education | Expertise in Home Services, Legal Tech, Non-Profit.
What is Aaron Hill's email address?
Aaron Hill's email address is ah****@****nce.org
What schools did Aaron Hill attend?
Aaron Hill attended Western Illinois University, Carthage College, Rock Valley College.
What skills is Aaron Hill known for?
Aaron Hill has skills like Higher Education, Student Development, Public Speaking, Program Development, Event Planning, Program Evaluation, Leadership, Staff Development, Training, Community Outreach, Project Management, Supervision.
Who are Aaron Hill's colleagues?
Aaron Hill's colleagues are Rachel Ballantyne, Sheila Williamson, Alisha Mcquillan, Emily Gerding, Melba Green, Vladimir Kagarlitskiy, Summer Alverson.
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Aaron Hill
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