Aaron Hill Email & Phone Number

• I empower non-profit organizations through targeted fundraising and program implementation support. I offer comprehensive research, strategic planning, and grant writing assistance. Together, we drive genuine and.
• Fundraised over $6.2M USD for non-profit clients by authoring strategic proposals.
• Collaborated with industry experts to co-author a report on Texas’ apprenticeship system, resulting in state policy recommendations.Competencies: Program Development, Grant Writing, Fundraising, Development, Consulting

• Reported to the CEO of Sears Home Services and the CEO and Chairman of TransformCo
• Oversaw the completion of 120,000+ annual home service/appliance repair service orders ($13M ARR)Maintained a network of 400+ independent contractor firms (Sears’ network) and 2,000+ third-party firms
• Managed 32 team members
• Increased service order Average Variable Profit by over 200%, from $8 to $26, by modifying our take rate, updating our independent contractor pay rates, and aligning job codes with existing contracts.
• Profit gain estimated at $2.1M annually.
• Created a 6-month plan to 3x the 1099 Independent Contractor Business Unit from 10,000 to 30,000 monthly orders.

Oakland, California, United States

• I managed the business operations and user acquisition of our marketplace, driving operational excellence across multiple teams, including Product, Support, Growth, and Master Technician. I led cross-functional teams.
• Spearheaded a transformative initiative to optimize Nana's presence in 33 markets. I redefined service zones using data-driven insights, resulting in increased user earnings.
• Introduced over 20 Standard Operating Procedures, resulting in streamlined processes, faster decision-making, and improved customer experiences.
• Redesigned the user acquisition funnel by introducing step-by-step video instructions and automation. This initiative achieved remarkable results, including a 389% cost reduction and a 271% increase in conversion rates.
• Led efforts to address a critical 52% inaccuracy in the pre-ordered parts system, introducing an alternative solution that improved accuracy and reduced operational risks.
• Established marketplace user quality standards. Introduced 243 performance metrics to define and measure user quality. Reduced user no-shows by 89% and escalations by 86%.Competencies: Operations Management.

• As Senior Program Manager for Nana Technologies’ Business Operations and the Nana Academy, I managed and directed cross-functional teams, managed go-to-market growth operations, enforced our governance framework, and.
• Overhauled Nana Academy’s training program delivery by launching 10 in-person appliance repair training programs across the United States, achieving a 94% graduation rate and a 95% graduate-to-marketplace user.
• Introduced the Northpass Learning Management System (LMS) and designed 9 online training courses, expanding Nana Academy’s reach and serving hundreds of students.
• Built functional-area dashboards using Databricks SQL, enabling real-time tracking of Key Performance Indicators (KPIs). This resulted in data-informed decision-making and improved operational efficiency by 82%.
• Increased marketplace safety standards, reduced YoY insurance claims by over 80%, and enabled Nana Technologies to obtain a better insurance policy by creating and launching a Technician Safety & Preventing Property.

• Building the future of work at Nana Academy. At Nana, our mission is to help millions of Americans learn a new trade and create lives they are proud of. We are on a mission to unlock economic opportunities in the.
• Managed strategic partnership contract with Self-Help for the Elderly. Partnered to provide training to 43 students. Achieved a 92% graduation rate, an 85% graduate to marketplace user conversion rate, and generated.
• Crafted 6-month and 12-month strategic plans to align Nana Academy with Nana Technologies’ business goals and market trends.
• Developed a Knowledge Pathway Map for novices to master technicians in the appliance repair industry.Competencies: Stakeholder Management, Program Management, Project Management, Strategic Planning, Curriculum.

Austin, Texas

• In my role as Chief Operating Officer - Operations & Strategy, I led our team operations and strategic efforts. I cultivated a high-performance team, managed daily operations, and ensured the execution of grant.
• Rewrote Skillpoint’s mission and vision, resulting in a 72% increase in the positive perception and understanding of Skillpoint’s brand.
• Increased Skillpoint’s operating budget by an impressive 83% by cultivating new strategic partnerships.
• Planned and facilitated our move to a new office and training facility, expanding classroom space by 133% and co-locating training and program staff.
• Launched the first Certified Production Technician advanced manufacturing training program in Central Texas. Secured $250,000 in seed funding and established 8 strategic employer partnerships. Resulted in 82% of.
• Secured Texas Eligible Training Provider List designation, unlocking sustainable state funding.

Austin, Texas, United States

• I managed the daily operations of Skillpoint Alliance, directing program staff and ensuring all grant deliverables were met on time and within budget. I coordinated activities, ensured data accuracy, and developed a.
• Built an employer partner database of over 250 employers to support a new employer-student mentorship program.
• Transformed Skillpoint’s 8-week electrical training course into a 4-week pre-apprentice program. Slashed program costs by 50%, increased student capacity by 2x, and improved employment rate of graduates by 26%.
• Implemented process-mapping to restructure and streamline team responsibilities, improving internal efficiency by 43%.
• Re-negotiated our service contract for Nurse Aide Training, securing a 20% annual cost savings.
• Re-launched employer advisory committees in HVAC, Plumbing, and Electrical industries. Engaged over 40 employers, resulting in program feedback for enhancement.

Albany, New York

• I directed a team of 8 and managed a portfolio of 14 training institutes and programs. I served as a trusted Master Trainer, TANF/SNAP policy expert, and lead for our New York State project sponsors. I updated and.
• Increased average measurable learning gain by 18.3%, surpassing targets for institutes and programs.
• Delivered over 2,160 training hours.
• Streamlined the onboarding of new team members by developing Training Delivery Guides for over 40 lessons, reducing the time required for onboarding by 20%.
• Coordinated a critical project to develop and launch 3 online synchronous training programs within a challenging time frame; delivered 38 course offerings to nearly 4,000 trainees in just 6 weeks, resulting in a.

Dekalb, IL

• Promoted to the role of Complex Coordinator. I managed two residence halls housing 1,600 students and directed a team of 40 staff members. I led cross-departmental committees, served on campus-wide crisis intervention.
• Created a streamlined process for summer camp and conference check-in and check-out procedures, reducing errors by 82% YoY and reducing the need for staffing by 33%.
• Conducted a national benchmarking study for the Presidential Task Force for Diversity, Equity, and Inclusion. Developed university-wide training materials for 16,000 students.Competencies: Operations Management, Team.

Dekalb, IL

• I managed a team of 11 and coordinated the daily operations for a 1,200-student residence hall. I planned engaging campus events, worked on cross-functional committees, and implemented around-the-clock crisis.
• Completed a voluntary Canon Fellowship in the Planning & Assessment Department
• Increased resident engagement by 28% by implementing new programming initiatives based on Making Achievement Possible (MAP-Works) data
• Redesigned signature campus event, increasing attendance by 51% YoY and reducing costs by 32% YoY.Competencies: Operations Management, Team Building, Strategic Planning, Business Process Improvement, Leadership, Team.

Macomb, IL

Chicago, IL

Assisted with the operations of Loyola University Chicago's Summer Scholars Program.

Chicago, IL

Assisted with the operations of University of Chicago's summer conferences program, including crisis response, customer service, and logistics coordination.

Transfer & University Center

Supported the Transfer & University Center in its aims to help community college students transfer to four-year institutions. I assisted with event coordination, connected students with transfer resources, and managed student employees.

Transfer & University Center

Collaborated with co-interns to coordinate and implement three separate transfer events. Individually responsible for organizing and leading a college tour and volunteer trip to New Orleans.

Rockford, IL

• Served as an intern in the office of state Representative Dave Winters.
• Served as front office assistant, fielding calls and forwarding on relevant information.
• Developed plan and organized volunteers to collect petition signatures.
• Maintained campaign contributor database, routinely cleaning and updating.
• Managed campaign website and kept up to date with relevant information.
• Coordinate Representative Winters’ schedule and maintained his calendar.

Kenosha, WI

Facilitated community development for 90 students in a non-traditional, co-ed university housing arrangement at a local Best Western hotel. Implemented social and educational programs. Implemented crisis intervention and policy enforcement, as well as advised residents on personal, academic, and university issues.

Rockford, IL

• Worked and trained in every department of the store, including pharmacy, front-end operations, photo, and cosmetics departments to better assess how operating units functioned cohesively on a day-to-day basis. Assisted.
• Routinely met with store management to evaluate my performance.
• Awarded two customer service awards.
• Identified a problem with returns taking place in the store, resulting in the creation of a new store policy to address problem.
• Re-hired during 2008 - 2009 academic year school breaks due to high performance.

Master Of Science (M.S.), College Student Personnel, 3.8/4.0

Activities and Societies: Student Development & Orientation Office, practicum student; LGBTQA Resource Center, practicum student; UNITY.

Bachelor Of Arts (B.A.), International Political Economy, 3.98/4.00 Gpa

Activities and Societies: Students in Free Enterprise (SIFE), Alpha Mu Gamma, Chinese Club, Resident Assistant•Graduated summa cum laude.

Associates Of Arts, Liberal Arts And Sciences, General Studies And Humanities

Activities and Societies: •Active member of Students In Free Enterprise (SIFE)•Recognition in Writing Award •Earned spot on Dean's List.