Hillah Culman, Pmp, Csm, Itil Email & Phone Number

United States

Washington, District Of Columbia, United States

Oversee seller / servicer monitoring program and lead business process enhancements with focus on optimizing cross functional collaboration, communications, and cohesion. Work closely with business development, compliance, credit, enterprise risk, audit, and additional specialists to identify and target opportunities for process improvements, enhance transparency, eliminate gaps / issues, and optimize governance structures.Selected Accomplishments: • Enhanced data flow, facilitating master central servicing agreements and seller servicer communications via ongoing development of monitoring program, documentation, SOX compliance, administrative reporting, and delivery of multifunctional exercises across IT, operations, and servicing. • Established servicer monitoring dashboard, positively impacting service quality, cybersecurity, data processing, and overall quality of information.

Washington, District Of Columbia, United States

Rapidly progressed to leadership role, establishing and overseeing Farmer Mac's third party risk management program – including timely completion of due diligence processes for vendor management program and generation of detailed performance reports. Co-led corporate policy reviews and approvals. Managed annual conflicts of interest questionnaire and disclosure process, including Farm Credit Administration (FCA) document submission and scheduling. Drafted project plans for data / information, privacy program, and business continuity management. Partnered with Enterprise Risk and Information Technology specialists to safeguard top servicers’ cyber health.Selected Accomplishments:• Enabled enhanced risk profiling of vendors by providing repository of data (ProcessUnity) associated with SLAs and contract compliance. • Minimized compliance issues by establishing central servicer tracking as well as updating policies, procedures, security requirements, and stakeholder training – covering learning tools, ethics / compliance new-hire orientations, and code of conduct.

Washington, District Of Columbia, United States

Chosen to spearhead a wide range of projects and overall functions in new Enterprise Operations Division – partnering with multidisciplinary teams and leaders to achieve goals in risk, information security, staff, compliance, audit, and financial management. Drive RFP, workflow, solutions development, and vendor onboarding.Selected Accomplishments:• Played instrumental role in achieving organization’s strategic initiatives with creation of executive dashboard, facilitating performance analysis and big picture planning through real-time reporting. • Optimized Governance, Risk, and Compliance (GRC) with establishment of standard policies and procedures, GRC software, and checks / balances.

Washington, District Of Columbia, United States

Served as PMO and led strategy development and roadmap planning for IT enterprise projects – ensuring strategic allocation of resources and deliveries on time and within budget. Collaborated with business development, investment, financial, research, credit, legal, and external agencies – maintaining top communication, efficiency, and transparency. Oversaw SSAE18 certification audit.Selected Accomplishments:• Facilitated management of multibillion dollar AgVantage portfolio of wholesale capital funds with development of in-house web based application – streamlining process with centralized repository for data mining and reports. • Enhanced workload visibility and slashed change requests from up to 20 to two monthly by initiating and coordinating transition from Waterfall to Agile methodology – increasing productivity, communication, and project throughput.

Washington, District Of Columbia, United States

Played key leadership role in multibillion-dollar project portfolios, encompassing full SDLC, stakeholder relations, and documentation compliance. Served as member of education and social engagement committees.Selected Accomplishments:• Orchestrated development of in-house web-based application for management of multibillion dollar investment portfolio – eliminating scope creep and ensuring timely and quality deliverables. • Built in-house application for multibillion USDA loan portfolio management, centralizing documents and processes as well as enabling smooth transactions with community banks nationwide.

Washington D.C. Metro Area

Sub-contractor to PRO-ACTIVE PERFORMANCE, Inc., Doylestown, PAProject management oversight and planning, educational programming and outreach, and client management for multiple automotive accounts at contractor firm focused on improving organizations’ program development, implementation, sustainment and evaluation.• Audi of America: Project manager and key client interface • Porsche of North America: Managed registration data and analysis for its national instructor-led training program

Washington, District Of Columbia, United States

I founded this project management consulting firm and managed several projects for DC-based businesses, including Farmer Mac, Sgt. Sullivan Center, and New Frontier Management Group.

Washington, District Of Columbia, United States

Working in the Office of Family & Public Engagement, I managed community partnerships and events, including community forums and other public meetings in our nation's capital. I streamlined engagement with community groups and introduced technology tools to improve efficiency and outreach.

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States

Master Of Business Administration (Mba), Information Technology & Innovation Management And Corporate Responsibility

Forte Fellow

Master Of Arts - Ma, Applied Linguistics

Master Of Arts - Ma, German

Bachelor Of Arts - Ba, Human Ecology