Hillary A. Fleming Email & Phone Number

Charlotte, North Carolina, United States

• Assist Supervisor with leading a team of 6-8 caseworkers, including 2 Intergovernmental caseworkers.• Led and promoted change in the Green Team initiative for the department.• Served on committees for upcoming initiatives – Leadership Committee, Motherhood Initiative.• Attended NCSEA Conference and served on a panel.• Responsible for covering any vacant caseloads for the team.• Create and run reports for trend analysis to manage team incentive goals.• One-on-one mentoring with team members.• Supportive training for new hires currently enrolled in the training program.• Provide compassionate customer service for customer concerns and complaint calls.

Charlotte, North Carolina, United States

• Effectively managed a caseload of 600-800 cases.• Mediated child support orders between parties.• Attended and assisted in court proceedings. Testified when needed.• Assisted attorneys with the creation of court orders.• Entered court orders | Established and enforced court orders.• Conducted reviews and modifications as needed.• Stayed informed of all state and county policies and procedures, and state and federal regulations.• Led and promoted change - Green Team Initiative for the department.• Served on committees for upcoming initiatives – Motherhood Program, Employee Appreciation Program.

Charlotte, North Carolina, United States

• Preparation and Recovery of animals for surgery.• Administered injections to conscious and unconscious patients.• Customer service.• Advised owners on the care and health of their pets.• Oversaw and managed two offices with customer relations and adhering to the mission of the organization.• Worked with 150-200 rescue groups to schedule appointments, advise of animal needs, and arranged transports for 1-60 animals.• Assisted in rehoming and finding rescue for homeless animals.• Assisted in marketing and events for fundraising.

Charlotte, North Carolina, United States

• HR duties and reports, including payroll and compliance.• Created and managed all member and volunteer files - paper and electronic.• Created and distributed monthly newsletter.• Marketing duties and tasks.• Organized and reported all teams and activities that PAL provided.• Oversaw hardship requests and accounts receivables.• Retention and organization of all accounts payables.

Taylorsville, North Carolina, United States

• Managed all wholesale accounts: tracked orders, maintained accounts in QuickBooks, tracked invoices/purchase orders, entered and sent A/P and A/R invoices, and updated A/R accounts on outstanding invoices.• Created month-end/weekly duties and reports for Wholesale.• Assisted in claims for Plants and Wholesale.• Investigated FOB pricing/post material/configured sale prices for customers - quoted to select customers.• Audited A/R accounts weekly - weekly open invoice reports, inquired on late payments.• Managed and inputted expenses for wholesale.• Maintained Wholesale spreadsheets.• Maintained inventory levels for plants.• Cenro- inputted bills and coordinated payments with A/P contact.• Cenro- checked CIT system for A/R payments & background on potential customers.

Charlotte, North Carolina, United States

• Accompanied executive director to state meetings and ensured that all programs met state granting requirements.• Built and maintained member and community support database.• Tracked PR coverage for the company.• Assistant to executive director and support to corporate office staff.• Ensured general office organization and equipment maintenance.• Implemented mailings to multiple groups, businesses, and individuals.• Maintained all HR files.• Organized and planned major organizational events (Celebrity Golf Event, High School Basketball Shootout, etc.).• Executed mailings to multiple groups, businesses, and individuals.