Marcus Howard Email & Phone Number

Burlington, North Carolina, United States

Providing / offering parentage testing across the country. Educating current/potential clients on how to implement best practices for their clients/families.

Burlington , North Carolina

Responsible for growing revenue in 25 states east of the Mississippi River by cultivating relationships via visiting accounts, conducting trainings and sales calls throughout my entire territory.

Raleigh, North Carolina

Organized, visited, arranged phlebotomy coverage, and provides customer service to multiple clients within my territory across the country.Managed high profile paternity testing accounts and status of current cases through daily interactions with Upper Management, our Laboratory, and ClientsAddressed and resolved billing and acquisition inquires received from active collection and draw sites via oral and written communications

Addressed, internally, the needs of 200+ accounts that generate less than $3000 a month to maintain optimal client services and customer relationsConverted accounts with $3000 and less in revenue to accounts with $3000 and above in revenue via up selling the account on new LabCorp tests and productsMaintained larger accounts, $3000+ in revenue, on an as needed basis by working in the field and addressing client needsClient Billing DepartmentReceived and processed customer service inquiries via phone or mail form client and paternity accountsProcessed phone calls and adjustments submitted by LabCorp's field personnelPursued collection activities on client accounts which are delinquent in payment Accounts Receivable Specialist (Third Party)Posted denials sent by insurance companies and patients to be researched and updatedUpdated patient information and address changes Claims/CorrespondenceResolved any errors through mail or by telephone that the insurance company had with LabCorp billing

Inspected hospital equipment and sorted suppliesMaintained daily logs and reported quality assuranceSPECIAL CLASSES & TRAINING________________________________________ LCBS TP Overview Class DSO/Cash Factor Class EOB Training Medicare Class Medicaid Class BDS System TrainingREFERENCES_________________________________________________________Personal and professional provided upon request.