Hillary Robinson Email & Phone Number

Charlotte, North Carolina Area

> Collaborate and engage with brokerage team to enhance productivity> Prepare correspondence, documents, proposals, requests for proposals, LOIs, andreports with guidance from the brokerage team> Prepare and produce presentations and tour books> Prepare, submit, and track broker expense reports> Schedule tours, coordinate and execute broker events> Collaborate with marketing team on portfolio’s marketing strategy, development,execution, manage… Show more > Collaborate and engage with brokerage team to enhance productivity> Prepare correspondence, documents, proposals, requests for proposals, LOIs, andreports with guidance from the brokerage team> Prepare and produce presentations and tour books> Prepare, submit, and track broker expense reports> Schedule tours, coordinate and execute broker events> Collaborate with marketing team on portfolio’s marketing strategy, development,execution, manage alumni client communication and tenant move-in gifts> Manage and maintain current marketing materials, ensuring accuracy across all onlineCRE listing platforms> Maintain and manage deal files> Conduct property searches> Maintain and manage current market research, including custom aerials, lease andsales comps, and deals in the market> Update and maintain prospect and client databases Show less

Charlotte, North Carolina Area

• Responsible for call center sales and service across the 130 AdvantaClean locations• Increasing the bottom line by averaging at minimum 20% increase in booked appointments yearly• Recruit by positing job ads, hiring and training new call center representatives• Part of the AdvantaClean Executive team creating strategies and goals for the business• Report directly to the President of AdvantaClean• Implement and train call center representatives on new business platforms… Show more • Responsible for call center sales and service across the 130 AdvantaClean locations• Increasing the bottom line by averaging at minimum 20% increase in booked appointments yearly• Recruit by positing job ads, hiring and training new call center representatives• Part of the AdvantaClean Executive team creating strategies and goals for the business• Report directly to the President of AdvantaClean• Implement and train call center representatives on new business platforms like Pronexis, Vonage and Salesforce to ensure accuracy and efficiency• Manage national partnerships with lead generating companies like HomeAdvisor• Coach staff to brand standards and build a team-oriented culture by implementing weekly competitions• Direct line of contact for franchise owner support regarding client needs• Work in multiple business platforms to schedule and communicate with customers such as FranConnect and Salesforce•A year after being promoted to the supervisor position I was Promoted to Director of Call Center Operations in July 2017• Started at AdvantaClean as a call center representative and was a top sales performer, promoted to call center supervisor in June 2016 Show less

Charlotte, North Carolina Area

• Supervise 10 call center representatives • Coach call center representatives on customer calls and quality assurance • Oversee scheduling for over 100 franchise owners nationwide • Direct line of contact for franchise owner support regarding client needs• Promoted to Director of Call Center Operations in July 2017

• Consistently ranked a top 3 performer for overall sales• Handle internal sales while managing calendars for over 100 owners nationwide• Train new employees on our service lines and customer service etiquette• Assemble training manuals for new franchise owners and their technicians

• Interviewed qualified candidates and assisted the Director in selecting new hires• Managed 45 direct care-giving staff, cooks and clerks daily• Motivated employees by doing midpoint evaluations, quarterlies and annual appraisals• Created weekly work schedules and maintained training files

• Assisted the Director in the interviewing process and conducted reference checks• Supervised 65 direct care giving staff, cooks and clerks daily• Arranged and coordinated monthly staff meetings• Supported the Director in orchestrating daily operations and bookkeeping• Received promotion to Assistant Director on March 10, 2014

• Managed 4 direct care giving staff while also caring for children• Ensured staff were following protocol on a daily basis• Implemented creative curriculum for staff to follow with the children