• Supervises esthetics team (~9 team members) to ensure Omni Mokara Spa standards and TDLR standards are being met for all facial services and esthetic operations at the spa• Performs on-boarding protocol training for new estheticians and on-going training for existing team members• Monitors room and product inventory and works directly with Spa Director and Spa Manager to manage monthly inventory • Works with skincare partners for team trainings and monthly sales incentives• Omni PGA Frisco Resort & Spa Task Force: trained and mentored 7 new estheticians on service protocols and assisted with operational set-up for the grand opening of the resort

● Performed in-depth virtual skincare consultations for global clients for an early-stage startup (50+ total clients in at least seven different countries)● Supported marketing efforts by writing educational posts for skincare blog and assisted with website content (13 blog posts)● Assisted in the interviewing and hiring of new estheticians from a multi-state job posting and managed the Indeed professional account ● Generated all onboarding and foundational documents and skincare guidelines for the esthetician advising team

● Managed, trained, and coached the esthetics team in the Austin location (10+ team of estheticians)● Supported company expansion from 2 to 6 locations by interviewing and training new estheticians as well as advising on treatment room floor plans and opening inventory ● Created protocols, new hire manuals, and disseminated department information to other leads and estheticians on a weekly basis● Assisted with bi-weekly ordering and management of retail and professional skincare inventory, equipment, and disposable tools and supplies ● Partnered with product vendors to assist in organizing all team trainings and promotional events● Senior Esthetician with a 90+% guest request rate and $30+ retail sales average per hour (95% booked utilization of weekly 28-hour availability)● Participated in Hiatus Advisor Program to motivate and mentor team members to improve KPIs (4-5 advisees with weekly and monthly one-on-ones for coaching)

● Developed and maintained project assets including initial scoping, schedules, status reports, and budgets for site interface, promotional and lead-gen microsites, and site merchandising projects● Accountable for the coordination, implementation, execution, and quality of integrated projects and campaigns for clients, both national and global campaigns (Dell Consumer, Dell Small-Medium Business, Best Buy, and Reliant Energy) ● Worked with all team disciplines on projects to provide comprehensive solutions for clients (creative, tech, user experience, strategy and insights, client services)

● Managed weekly promotional landing page and RSS feed updates for Dell Online Marketing vehicles (Email, Online Advertising, Direct Mail) via interactions with marketing and legal teams● Monitored and reported landing page performance (visits, convergence, leakage)

During this timeframe, I held the following positions:• Marketing contractor for the Dell Partner Marketing Team• Advertising project coordinator for Dell as a Critical Mass employee

• Monitored and aligned vehicle execution schedules for Dell Partner Marketing team• Managed Proof of Performance for vendors such as AOL, McAfee, Symantec, Comcast, Microsoft, Logitech, Kensington, ATI, and Creative Labs for all marketing vehicles• Assisted in prize fulfillment for Dell promotional events• Worked with partner vendors and Dell legal team for creative/copy approval• Submitted invoice requests to vendors and entered programs into Dell’s financial invoicing application

• Assistant store manager to stores with annual sales volumes of $500-$875k and managed store with annual sales volume of $275k+• Assessed employee weekly and monthly sales performance• Analyzed store’s monthly and quarterly budgets • Recruited, hired, and trained permanent and seasonal staff • Maintained store’s controllable expenses• Planned and implemented merchandise floor moves• Monitored and received sellable/non-sellable inventory flows• Audited daily cash handlings and deposits