Hillary Dale Email & Phone Number

Washington, Dc, Us

Washington, District Of Columbia, United States

• Independently manage a caseload of escalated customer questions and issues, including payment problems, technical bugs, claim disputes, and explaining policies• Serve as SoundExchange’s primary contact for Media IPR, an international music management company with 380 client accounts•Analyze and interpret clients royalty statements, providing them with reports including trends and decreases•Educate clients on their rights to performance and rights ownership royalties

• Promoted to Senior Account Manager in February 2021• Evaluate and process new client registrations through Salesforce, averaging 15 per day• Utilize internal database to gather information to associate royalty items to client accounts• Collaborate with teammates to improve registration processing efficiency by 75% (one month to one week turnaround)

Washington D.C. Metro Area

• Create original copy to encourage ticket sales posted on Brightest Young Things social media accounts for Death Becomes Us, a multi-day ticketed true-crime festival• Execute research and provide ideas for client projects and BYT social media campaigns

Washington D.C. Metro Area

•Create Twitter content for upcoming Union Stage and Jammin Java concerts via Buffer•Implement creative marketing strategies which appeal to bands’ target demographics for specific shows

Washington D.C. Metro Area

• Respond to student-made requests dealing with broken furniture in dormitories by fixing or replacing broken furniture• Inspect all GW dormitories to check that furniture is standard, and correct if not• Serve as liaison between students and university by providing positive customer service to students and acknowledging and properly responding to their complaints regarding furniture

Washington D.C. Metro Area

• Direct the 250-member organization with assistance from the General Manager• Assign projects, including deadlines, to board members and monitor progress regularly• Organize and facilitate weekly production team meetings• Coordinate creation, promotion, and production of all events: campus concerts, open mic nights, in-studio performances, etc.

Washington D.C. Metro Area

• Develop and create new spots to promote WRGW in a fresh way that appeals to our listenership• Produce customized spots tailored for specific radio shows on WRGW• Gained familiarity with Adobe Audition to ensure high quality of audio

Washington D.C. Metro Area

• Approved study room reservations and critically analyzed the daily schedule to accommodate as many requests as possible• Maintained and prepared The George Washington University’s new District House basement space for daily use and special events• Provided customer service and technical support to groups and individuals utilizing our facilities

Washington D.C. Metro Area

• Collaboratively develop new and creative ways to promote and market events at I.M.P’s venues throughout D.C. • Engage with concert patrons as a Club representative to promote upcoming shows• Prepare copy promoting concerts for the 9:30 Club’s weekly newsletter sent to 600,000+ people• Determine upcoming concerts that will appeal to a specific audience attending a show

Plymouth, Wisconsin

• Seasonal position; worked here from May-August during 2016 and 2017 • Collaborate with fellow Senior Staff to anticipate possible camp conflicts and resolve accordingly• Mentor high school aged Junior Staff, providing individualized opportunities for leadership based on unique strengths and interests• Instruct and create kayak and canoe classes and lifeguard swimmers• Plan, shop for, and prepare all meals and gear needed for out-of-camp trips with up to twelve people• Chaperone out-of-camp trips, lasting up to four days, camping throughout Wisconsin and Michigan with middle-school aged campers

Washington D.C. Metro Area

Served as an active member in the planning, implementation, and evaluation of conferences, institutes, workshops, and online professional development opportunities for NASPA members