Hillary Thomas Email and Phone Number

Enverus acquired Energy Acuity February of 2021.

• Assisted in team training and coaching sessions on new updates and existing processes.• Worked closely with management on assigned and self-developed projects.• Maintained a high performance through cross-team projects, training initiatives, inbound calls, and case metrics.• Documented all activities in Salesforce through detailed communication and thorough task completion.• Collaborated across customer-facing departments to achieve high service level standards and meet company goals.• As a member of the Communication Team, I assisted in developing and updating internal SOP's, creating and updating the intranet page via new resources, team updates, and cultivating a community driven atmosphere.

• Ensuring each guest receives the individualized attention they deserve by advocating for their needs, providing human relatability, and a strong follow-through to develop lifelong customers.• De-escalating situations through successful practices, a deep understanding of process knowledge, and a personal approach to resolve guest issues.• Meeting daily goals set forth regarding cases, inbound calls, and voicemails and embracing change as the needs shift.• Assisting the training of 8 new hire classes and seasonal temp hires with casework, inbound call shadows, and company culture integration.• Mentoring three individuals to ensure that they have a peer for both process-oriented and personal support.

• Manage marketing, digital, and social media campaigns to increase awareness and drive profitable • growth while organizing events and developing meaningful partnerships. • Write copy for a variety of placements including; Thirsty Monk Denver social media accounts, email newsletters, website, editorials, promotions, and product descriptions.• Craft content that is clear, accurate, original and engaging to promote the company and capture audiences attention. • Coordinate both on-site and off-site events to enhance brand recognition within the community and create long term relationships.• Collaborate with the graphics, sales, and brewing departments to develop unique branding opportunities. • Manage brewery marketing materials, merchandise, inventory, food program updates, and beer signage.

• Directed the culinary program to enroll students and ensure they received individualized support while providing alumni with career placement services. • Developed and reviewed marketing campaign performance proving success in strategies and ROI.• Managed and drove increased visibility through the company's social media presence across Facebook, Instagram and Twitter platforms.• Created and maintained a positive public image through statements that are utilized to drive messages through social media, online, and PR outlets.• Directed the planning and execution for the following school events; European culinary tours, open houses, student orientation, guest speakers, community tours, "Restaurant Week", graduation ceremonies, and alumni socials.

• Assisted the Director of Operations with recruiting processes, student issues, alumni placement, financial aid, and admin duties.• Optimized community outreach program by developing meaningful and beneficial relationships. • Organized and expanded an effective apprenticeship/job placement program for alumni. • Generated email and social media campaigns to successfully increase lead generation.• Streamlined processes to maintain student and alumni records, and administrative tasks.

• Recruited and enrolled students for online graduate and doctoral programs using email campaigns and lead nurturing.• Evaluated admissions applications and related documents, conducted admissions interviews and rendered decisions for admissions acceptance to the university.• Corresponded with prospective students to retrieve missing or incomplete documents needed to complete the application process.• Assisted accepted students with program selection, first term course selection and academic transfer credit, as necessary.

• Managed 35 clients social media accounts by generating interest for product and service releases.• Increased clients overall brand awareness by creating a voice and relevance within their industry.• Developed specialized social and digital campaigns based on the clients desired outcome.• Evaluated monthly performance statistics and used Google Analytic reporting tools to inform future strategies.

Cold called 500+ businesses to expand IT department's clientele, as well as raised overall brand awareness throughout the community.• Generated daily leads by directly contacting business owners.• Collaborated effective canvassing campaign ideas with the marketing and sales teams.• Daily data entry using an internal CRM system.

• Exercised communication abilities through day-to-day interaction with customers and employees.• Corresponding with clients to cover details of events.• Completing Contracts for rental space.• Update community Calendar of Events with detailed information for each event.• Working trade-shows to promote the Conference Center on nights and weekends.• Creative brainstorming of marketing strategies to reach potential clients.• Interact with building staff, Athletics, and campus employees when working with various projects.• Carry out other tasks as assigned to help achieve the overall goal of a successful season.• Utilized Internet applications, Illustrator, Excel, Word, and PowerPoint for research, data collection, retrieval and analysis.• Maintained a positive relationship by consistently arriving on time, working diligently, and being a reliable resource.