Frank Hill Email & Phone Number

Detroit, Michigan, United States

In my current position, as Senior Store Manager, I am responsible for achieving and delivering sustainable results through the company values and delivering an exceptional customer experience - both internal and external. This includes but not limited to:- Strong understanding of company systems and process management. - Having an in depth knowledge of Apple’s products for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. - Actively participating in motivating and leading new and existing team members through consistent expectations, accountability and celebration of team success.- Gathering and analyzing data and information required to ensure successful execution of the retail vision.- Develop business plans and sales approach for the store that ensures achievement of company sales goals and profitability. - Provide timely feedback to senior management regarding performance; accurate records of all financials, sales, and activity reports. - Ensuring that employees receive initial and on-going training for continued success by conducting one-on-one reviews to understand training and development needs; to build effective development plans and to provide insight for the improved performance.

Responsible for managing and overseeing the operations of multiple Starbucks store locations in the metro Washington, DC and Northern Virginia region. Focused on driving and achieving sales plans and retail objectives; training, developing and retaining Managers, Sales and Stock associates and establishing relationships within the local business community with the goal of providing exceptional customer service.Key focuses: - Demonstrated strong competency in Profit/Loss (P&L) management through standardization of portions and implementation of labor cost controls; documentation of end-of-month, daily and weekly transactions; preparation of bi-weekly payroll; direct sales and profitability of high-image full service that generated up to $10 million in annual sales.- Drove business and market growth in multiple facilities by assessing economic trends, changing demographics and competitive market share; developed action plans to achieve sales goals and initiatives and ensure the effectiveness of merchandising, inventory, signing and pricing programs.- Developed strategic plans for the region; built and leveraged relationships with key organizational stakeholders; initiated and lead Company change efforts to maximize the achievement of sales, market share, and market growth targets.- Drove employee development and growth; provided productive coaching opportunities; managed an effective succession planning model that contributed to internal growth; conducted regular performance assessments; set challenging goals to improve employee performance; recognized individual and team accomplishments by using existing organizational tools and programs and solicited customer feedback and utilized it to enhance the store environment and meet the needs of the local community.

Managed over 20 restaurants within 4 regional areas including (Northern Virginia, Maryland, North Carolina and Georgia). Oversaw food and beverage promotion and operations; developed internal catering accounts and gained positive recognition for the company through large catering events.Key focuses and achievements: - Responsible and accountable for P&L. Managed sales analysis, forecasting and reporting activities. - Led company in comparative store real sales growth and in food and labor cost to target. Managed total restaurant operations in areas of staff management, customer relations, vendor relations, budgets, inventory control, and purchasing of food, beverages.- Achieved lowest management turnover in entire company. Maintained a stable staff with team-player values. Credited with increasing revenues including 5 consecutive years of increasing customer base and average check; recruited and trained over 20 managers and opened 7 new restaurants throughout the region. - Orchestrated and conducted regional meetings, management staff meetings and training classes on sales building and leadership.- Managed and directed a staff of shift managers and cooks. Actively interviewed management candidates and provided training to all new employees. Maintained a high level of positive employee relations & morale

Groton, Ct

Enlisted into the United States Navy; Submarine force in September 1987. Military ranking status Petty Officer First Class [E-6] Duty aboard cook. Also worked for the Chief Navy of Operation at the Pentagon, located in Arlington, VA. Received military recognition for a Honorable Discharge in 1994