Mary H. Email & Phone Number

Ridgeland, MS, US

Yazoo City, Mississippi, United States

Work directly with clients to complete their individual tax returns.Utilize tax software to file appropriate federal, state, and local agencies' tax returns.Build customer relationships to promote and expand the business.

Richardson, Texas, United States

Investigated, evaluated, and settled insurance claims. Determined whether the insurance policy covered the loss claimed. Made appropriate decisions on loss payout amounts. Reviewed claims for potential fraud. Contacted claimants and insurers for additional information to settle claims.

Plano, Texas

Resolved customer issues at the inbound contact center and assisted customers with the online application process for auto financing.

Irving, Texas

Assisted hard-of-hearing customers by listening to phone conversations and vocally repeating each conversation, as it happens, into voice-recognition software that appeared as text on customers’ captions phone.

Reviewed provider Medicaid disclosures for accuracy and performed data entry of information into the computer system. Made daily contact with medical providers and hospitals regarding incomplete forms and corrections required for processing.

Analyzed and approved or declined credit applications based on credit programs and policies.Negotiated deal structure.Maintained and developed relationships at the dealerships to increase the closure rate.Followed up with dealers on pending applications to close the deal.Assisted in resolving funding problems on pending contracts.

Accurately updated contract information in applicable computer systems according to operating policies and procedures, i.e., APR, payment schedule, term, etc.Ensured loans identified as having decision rules or tolerance rule violations were routed appropriately for review.Performed loan booking processes according to operating procedures and policies.

Richardson, TX

Responsible for building and maintaining a high-performing team. Responsible for ensuring the team met or exceeded all goals including service levels.Supervised, coached, and mentored 20-30 employees, as well as, performed periodic quality monitoring sessions. Developed and implemented improvement initiatives.Communicated effectively within workgroups and.

Performed credit investigation, verification, and loan booking processes, i.e. residency verification, employment verification, debt to income calculation, etc. according to operating policies and procedures within the assigned deliverable standards. Ensured all of the specific credit decision instructions or documentation (stipulations) were followed.

Directed subordinates to complete assignments using established customer support guidelines, procedures and policies; interacted daily with subordinates and/or functional peer group to exchange or present information and review status of work.Acted as the order entry, order processing, and equipment returns knowledge resource to subordinates and peers on.

Primary duties included role of Order Fulfillment Specialist responsible for tracking sales shipment, delivery, billing and backlog activities. Provided daily Excel, Oracle Discovery, and Access reports to management, SOP Department, and field sales team to assist in data clean up, corrections and monitoring progress of orders, releasing any holds or.

Responsibilities included timely processing of retail and lease copier equipment and network services orders through order entry to invoicing utilizing BMS and Oracle computer systems.Processed the return of rented or loaner equipment or equipment shipped incorrectly to a customer, wrong product, damaged product, or too many shipped.Contacted field sales.

Worked in several departments while employed with the company including Discounting, Titles, Payment Processing, and Collections.Reviewed and processed retail and lease contracts for new accounts ensuring contracts were within procedural guidelines and complete and accurate paperwork submitted by dealerships. Maintained confidentiality of sensitive.

Master Of Business Administration - Mba

Bachelor Of University Studies