Hillary Mcmillan Email & Phone Number

Jackson, Ms, Us

Jackson, Mississippi, United States

As a manager of a high-volume dental clinic, I oversaw daily operations and work to achieve aggressive monthly revenue targets. I specialized in transforming struggling clinics by addressing compliance challenges and resolving OSHA audits. My responsibilities included supervising provider schedules, patient insurance verifications, and prior authorizations. I spearheaded hiring and onboarding for the clinic. Additionally, I mentored and provided support to new regional office managers during their onboarding process.Key Accomplishments• Initiated and pioneered community engagement through dynamic partnerships with local clinicians and leaders to provide mobile COVID-19 testing and vaccinations during national test shortages.• Fostered ongoing collaboration with local colleges, delivering impactful public speaking engagements to new graduates, and showcasing the unwavering integrity of providers, clinics, and teams.

During my tenure, I coordinated smooth client installations of new IT infrastructure and equipment. I also resolved escalated customer issues, including technical problems through the customer help desk, and downed telephone services, and determined when to involve the president. Additionally, I supervised office operations and procedures, ensuring payroll preparation accuracy, and handling all account correspondence with diligence.Key Accomplishments• Formulated procedures, policies, and standards for each department, laying foundation for streamlined operations.• Enhanced customer service experience, fostering engaged customers, and driving repeat customer revenue for an AVAYA business partner with $2M in annual revenue.

Clinton, Ms

I was able to generate new sales leads by demonstrating exceptional negotiation and closing skills, while also fostering lasting customer relationships. My approach involved prospecting and effectively closing new sales leads through value-added solution selling. In order to make a compelling customer presentation tailored to IT decision-makers, I conducted thorough analyses of client needs and technical knowledge of product capabilities. I presented telecom solutions confidently to boards of directors, state and local government city meetings, and individual decision-makers, highlighting solution features. I consistently surpassed sales goals by completing sales campaigns and adhering to marketing plan guidelines.Key Accomplishments• Directed continuing education on new and existing AVAYA solutions, ensuring clients receive cutting-edge technology offerings by providing comprehensive and tailored training programs.• Negotiated and closed prospected leads, consistently exceeding quota goals.• Employed value-added solution selling to prospects and closed new sales leads for telecommunications products and services, carefully aligning with customer needs and market trends.

Flowood, Ms

As the head of charge entry, payment posting, and client invoicing, I efficiently managed the collection of past-due accounts. With the guidance of the C.F.O. and C.O.O., I ensured that both corporate and individual clients were satisfied by maintaining clear communication before, during, and after the delivery of services, which helped in building strong relationships.Key Accomplishments• Orchestrated meticulous bookkeeping operations, adeptly handling both account receivables and account payables, actively pinpointing favorable discounts, special rates, and credit terms.

Greater Nashville Area, Tn

Performed secretarial duties that included creating, editing, producing, delivering, and archiving laboratory result reports. Enter all data for client reports, lab results, payments, and billing information. Maintain computerized inventory of all producers, tests run, and payments. Assist University Entomologist and Plant Pathologists with pesticide application, and saftety certifications and presentations. Managed the cash drawer and received payments. Assisted with preparation of annual budget. Answered the telephone and represented the company in a professional, friendly, and businesslike manner as the “front” face for first impressions of the University of Tennessee for producers and clients. Proficient in Microsoft Access, PowerPoint, Word, and Excel.

Bachelor Of Science - Bs, Health/Health Care Administration/Management

Associate Of Arts And Sciences - Aas, Business Administration And Management, General