Sonja Heckert
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Sonja Heckert Email & Phone Number

Sr. Director, Patient Services at Heartland Dental
Location: Effingham, Illinois, United States 6 work roles 2 schools
1 work email found @heartland.com LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email s****@heartland.com
LinkedIn Profile matched
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Current company
Heartland Dental
Role
Sr. Director, Patient Services
Location
Effingham, Illinois, United States
Company size
2853 employees

Who is Sonja Heckert? Overview

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Quick answer

Sonja Heckert is listed as Sr. Director, Patient Services at Heartland Dental, a company with 2853 employees, based in Effingham, Illinois, United States. AeroLeads shows a work email signal at heartland.com and a matched LinkedIn profile for Sonja Heckert.

Sonja Heckert previously worked as Sr. Director - Resource Management and Analytics at Blue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas and Director - Service Delivery and Operation at Blue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas. Sonja Heckert holds Master'S Degree, Accounting from University Of Illinois Springfield.

Company email context

Email format at Heartland Dental

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{first_initial}{last}@heartland.com
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AeroLeads found 1 current-domain work email signal for Sonja Heckert. Compare company email patterns before reaching out.

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Profile bio

About Sonja Heckert

A dedicated and resourceful operations professional with extensive experience in call center call operations, logistics, program and project management, staff training and development, resource management, research and trend analysis, continuous improvement, performance reporting, outage management, stakeholder relations, and change management. A proven track record of consolidating enterprise functions and supporting logistics, with a keen focus on customer experience. A driven and insightful leader, who empowers peak operations for a dynamic enterprise.

Listed skills include Leadership, Auditing, Call Center, U.S. Health Insurance Portability And Accountability Act, and 18 others.

Current workplace

Sonja Heckert's current company

Company context helps verify the profile and gives searchers a useful next step.

Heartland Dental
Heartland Dental
Sr. Director, Patient Services
Effingham, IL, US
Website
heartland.com
Employees
2853
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Company profile
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6 roles · 34 years

Sonja Heckert work experience

A career timeline built from the work history available for this profile.

Sr. Director, Patient Services

Current
Heartland Dental

Effingham, Illinois, United States

Aug 2020 - Present

Sr. Director - Resource Management And Analytics

Blue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas

Effingham, IL

  • Acted as part of workforce management center of excellence, overseeing team managing real-time monitoring, allocation of resources, performance reporting, and responsiveness to outages or incidents of contact centers.
  • Led resource management team to meet 99% of service-level commitments for group clients over two-year span.
  • Implemented communication plan and collaborative environment to foster enhanced transparency between workforce management and service operations.
2017 - Mar 2020

Director - Service Delivery And Operation

Blue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas

Effingham, IL

  • Facilitated leadership and guidance to define role of Logistics team, emphasizing primary goal of supporting real-time balancing of resources to ensure SDO operations met all performance metrics. Provided inventory.
  • Drove effort to address meaningful access legislation requirements as part of Affordable Care Act addressing member's ability to access care
  • Guided successful implementation of high-profile language requirements under meaningful access, including documents sent out with every explanation of benefits and all applicable correspondence.
2014 - 2017 ~3 yrs

Sr. Manager, Mattoon Service Unit

Blue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas

Effingham, IL

  • Provided leadership and guidance for Mattoon team through several business changes, from Medicare claims processing site to Blue Cross/Blue Shield claims processing site.,Led optimization efforts with enterprise.
  • Won 5 Star Bronze Award in 2012 for IRIS decommissioning.
  • Earned 5 Star Bronze Award in 2011 for member IVR.
1997 - 2014 ~17 yrs
Team & coworkers

Colleagues at Heartland Dental

Other employees you can reach at heartland.com. View company contacts for 2853 employees →

SG Sylvia Gerges Sylvia Gerges Colleague at Heartland DentalGreater Seattle Area, United States View → MB Marissa Brooks Marissa Brooks Colleague at Heartland DentalWadsworth, Ohio, United States, United States View → MY Madiha Yasir Madiha Yasir Colleague at Heartland DentalDallas-Fort Worth Metroplex, United States View → DS Deidre Shilling Deidre Shilling Colleague at Heartland DentalGreater Pittsburgh Region, United States View → NM Nicole Modl Nicole Modl Colleague at Heartland DentalOrange County, California, United States, United States View → IR Iris Ramollari Iris Ramollari Colleague at Heartland DentalNew River, Arizona, United States, United States View → EI Emily Ingalls Emily Ingalls Colleague at Heartland DentalBradenton, Florida, United States, United States View → JM Jamie Miller Jamie Miller Colleague at Heartland DentalNashville Metropolitan Area, United States View → TT Thinh Trinh Thinh Trinh Colleague at Heartland DentalRichmond, Virginia, United States, United States View → KA Kastine Anderson Kastine Anderson Colleague at Heartland DentalGreater Richmond Region, United States View →
2 education records

Sonja Heckert education

FAQ

Frequently asked questions about Sonja Heckert

Quick answers generated from the profile data available on this page.

What company does Sonja Heckert work for?

Sonja Heckert works for Heartland Dental.

What is Sonja Heckert's role at Heartland Dental?

Sonja Heckert is listed as Sr. Director, Patient Services at Heartland Dental.

What is Sonja Heckert's email address?

AeroLeads has found 1 work email signal at @heartland.com for Sonja Heckert at Heartland Dental.

Where is Sonja Heckert based?

Sonja Heckert is based in Effingham, Illinois, United States while working with Heartland Dental.

What companies has Sonja Heckert worked for?

Sonja Heckert has worked for Heartland Dental and Blue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas.

Who are Sonja Heckert's colleagues at Heartland Dental?

Sonja Heckert's colleagues at Heartland Dental include Sylvia Gerges, Marissa Brooks, Madiha Yasir, Deidre Shilling, and Nicole Modl.

How can I contact Sonja Heckert?

You can use AeroLeads to view verified contact signals for Sonja Heckert at Heartland Dental, including work email, phone, and LinkedIn data when available.

What schools did Sonja Heckert attend?

Sonja Heckert holds Master'S Degree, Accounting from University Of Illinois Springfield.

What skills is Sonja Heckert known for?

Sonja Heckert is listed with skills including Leadership, Auditing, Call Center, U.S. Health Insurance Portability And Accountability Act, Insurance, Medicare, Data Analysis, and Business Development.

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