Himani Panwar Email and Phone Number

• Developed a secure API for retrieving and validating data from UNIX servers and external APIs to consolidate accurate data for external vendors.• Implemented JSch and smbj libraries for secure SSH communication and file transfer, bolstering data security.• Designed and implemented an API to validate member eligibility by aggregating data from multiple APIs and seamlessly integrating it with the downstream system.• Analysed and fixed production issues along with some enhancements, ensuring optimal system performance and functionality.• Actively involved in the analysis, detail design, development, bug fixing and enhancement in Agile Methodology.• Developed a microservice that processed streaming PII/PHI data and saved it in MySQL database for efficient reprocessing of failed transactions.

• Monitor and troubleshoot application issues while providing ongoing support and maintenance for Long Term Care applications.• Acknowledge and resolve Autosys job failures via PagerDuty to maintain business continuity.• Created Knowledge Articles for better support experience for business users as well as team.• Prepare daily/weekly/monthly reports using Service Now.• Analysed stored procedures to solve complex backend exception issues.• Efficiently handled customer inquiries, issues, and requests by working on tickets through service platforms like Zendesk/SNOW.• Demonstrated proficiency in ticket assignment, prioritization, resolution, and tracking, ensuring timely and effective customer service.• Consistently provided application and system support, ensuring smooth operation and resolving technical issues promptly.• Utilized problem solving skills to resolve user issues related to policies and provided backend support.• Consistently maintained various Service Level Agreements (SLAs) to provide better support.• Created problem tickets, linked them with Knowledge articles and performed incident pattern analysis to increase the efficiency.