Himanshi Rana Email & Phone Number

Mississauga, ON, CA

Ontario, Canada

• Coordinated shipments to leading retailers like Walmart and Winners/HomeSense, ensuring smooth logistics operations and timely deliveries.
• Prepared Bills of Lading and skid tags ahead of shipments, demonstrating adaptability and attention to detail in logistics documentation.
• Awarded as the most valuable branch of 2023 for exceptional performance in supply chain management and logistics operations.
• Implemented client-focused strategies for shipping and receiving, ensuring compliance with vendor guidelines that increased customer satisfaction scores and bolstered client retention rates.

Ontario, Canada

• Client - McKesson Canada
• Collaborated with business analysts to design and implement custom reports and dashboards in SAP BW, providing actionable insights to senior management.
• Deployed and validated over 200 data access control profiles for BCP users and consistently managed their access according to requirements.
• Implemented data security measures in SAP BPC, ensuring compliance with regulatory requirements and protecting sensitive financial information.
• Generated Request Tickets and Transport Requests, facilitating efficient reporting and system transport through the MP1 system.
• Developed and conducted training sessions for BCP System Analysis for Office Excel, improving user proficiency.

Mississauga, Ontario, Canada

• Processed an average of 100 transactions daily with precision and efficiency, maintaining a 99% accuracy rate in cash handling procedures.
• Provided superior customer service to an average of 150 patrons daily, garnering a commendable 95% customer satisfaction rating based on feedback evaluations.
• Collected donations for sick kids, achieving daily targets of $50-$100 by effectively engaging with customers and promoting the cause.
• Promoted charity events and Walmart MasterCard, explaining benefits and Walmart protection plans to increase customer enrollment and satisfaction.
• Assisted customers at self-checkout stations, processing gift receipts, and managing damaged, defective, and stolen items at the customer service desk.
• Processed coupons, price adjustments, overrides, and items with serial numbers, ensuring accurate and efficient transactions.

Gurugram, Haryana, India

• Conducted analysis of existing disaster recovery plans, identifying inefficiencies and proposing improvements to enhance operational resilience.
• Participated in continuous improvement initiatives, gathering feedback from stakeholders and implementing enhancements to DR processes, resulting reduction in recovery time.
• Collaborated with cross-functional teams to develop and refine incident response protocols, ensuring swift and effective responses to disruptions.
• Facilitated emergency response drills and simulations to evaluate the effectiveness of DR plans, identifying areas for improvement and refining response procedures.

India

• Provided administrative support to project teams, including scheduling meetings, preparing meeting agendas, and documenting meeting minutes.
• Assisted in the development and maintenance of project schedules using Microsoft project, facilitating efficient resource allocation and task prioritization.
• Coordinated meetings and communications between project teams, clients, and stakeholders, reducing communication delays.
• Managed project documentation, including contracts, proposals, and progress reports, ensuring accuracy and compliance with organizational standards.

New Delhi, Delhi

• Conducted comprehensive data analysis for the HPCL chatbot system, employing user testing methodologies that led to an increase in user engagement and functionality efficiency.
• Utilized data visualization tools to present insights on user behavior, supporting strategic decision-making and contributing to improvement in chatbot feature enhancements and system performance.
• Developed and refined Excel-based questionnaires, optimizing chatbot responses for diverse scenarios and increasing user satisfaction.
• Regularly monitored and analyzed chatbot performance metrics, identifying trends and implementing corrective actions to maintain high system reliability.

Postgraduate Degree , Analytics For Business Decision Making

Bachelor Of Technology - Btech, Computer Science

Intermediate

High School

Project Management

Diploma In Entrepreneurship, Entrepreneurship/Entrepreneurial Studies, A