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Responsible for managing the overall experience for in-patients (admissions) in our partner hospitals; Contributing to 60% of B2C revenue (4 Cr. annual run rate)- Setup the vertical from scratch; Scaling to 350 monthly appointments in 9M across 22 hospitals in 4 cities- Introduced product & process changes to reduce cost/revenue from 2X to 0.4X and improve NPS by 68%

Medisync's core value proposition to our B2B customers./Hospital owners is: 1) aggregating customer demand, and 2) improving patient experience in our partner hospitals. Patient Assistance Center was setup for achieving both these objectives.- Established customer support to handle 50K+ requests monthly across Call, WhatsApp and Social Media- Responsibilities included hiring, SOP development, training and execution and product development- Launched an integrated appointment booking tool for CC; Reduced booking time from ~7m to 18s - Enhanced customer experience by automating appointment booking through bot (~7% appointments)

Medisync aims to improve the secondary-care healthcare network in India by improving the supply quality, standardizing the processes, aggregating the demand and improving patient experience. Backed by Sequoia Capital in the seed round.- Responsible for launch of medisync’s B2C branding & website (1.5L visitors in 12M)- Setup the initial ops structure & internal processes for managing the first 7 hospitals- Managed monthly reporting of company's operations & financials including investor relations

- Led an 18 member team to assist a national party manage their election activities in one of their core Parliamentary Constituency- Also, helped design the media strategy for India’s largest political party for the General elections 2019 across TV, Print, Radio, Outdoor and Cinema

Led the Strategy & Ops for a new offline payment vertical launched by India's biggest fintech. - Involved right in from business planning, investor presentations, vendor negotiations to product development, meeting regulators and finally GTM and growth. - 4th biggest player in the category presently.Additionally, Led a team of 9 to monitor real-time performance of 40K online and 10M offline merchants

~3 years of consulting experience across India and US in telecom, retail, consumer tech. and private equity. Functional experience across go-to-market, consumer segmentation, merger integration and due diligence#Selective experience:- Merger integration for one of India’s largest M&A transaction- Overhead reduction for one of the world’s largest retailer- 4G launch strategy: Sales & distribution, customer service and enterprise business for a leading telecom player- 7+ Commercial due-diligence for multiple large/mid cap PE funds across Infra (Aviation, Telecom), Healthcare and Financial Services (Credit Card, mWallet). Assessed target market attractiveness and competitive positioning, built detailed financial models & led customer research

-Real time Analysis and Visualization of Asset-Liability Risk Management of the Bank’s Balance Sheet-Study on Impact of Accounting Classification of a bank’s Investment Portfolio -Automated process for Government Securities Auction used by Traders and Institution Sales Team

- Designed critical enhancements to the market making system which trades 6% total volume of NYSE, NASDAQ- Deployed proprietary trading application for Japan’s equity market resulting in additional revenue stream- Enhanced interface used to modify algorithmic trading models, risk limits and to meet compliance checks- Automated monitoring of customer orders to identify non-retail order flow to meet NYSE requirements

Designed and Developed tool for processing of device logs:-The project was presented to the Senior Product Team, Germany-It helped in increasing the efficiency(from 8 hrs to 2 hrs) of the developers by implementing complete automation

- Co-developed tool to calculate Limits of continental shelf; Aided India’s case at United Nations to secure EEZ- Built Virtual Tour of NCAOR campus. Awarded highest grade for performance during the internship