working as a senior manager customer service ,sales and growth with knockwalk ,dedicated partner in training, coaching, and guiding towards professional and personal excellence.

Partner Manager - Outbound Sales

Design call center Strategy to implement short/long-term plans for achieving process objectives for CE Interacting with various process owners to review and resolve operational issues as well as implementing new process & procedure changes.Manage all strategic initiatives at broad level that are Business Driven and operational to meet business goals efficiently and effectivelyManage end to end Contact centre Operations & Governance for Inbound & Outbound units  Ensuring Operational Performance metrics meet and exceed Service Level Commitments. Driving high impact projects to provide value add/benefits to customerManaging people, process, metrics, clients and technology including P&L and growth responsibilityImplements Operational Strategies and solutions in line with the business planTracked the Repeat % of the vendor and suggested the Level 2 plan to minimise repeatLaid down and effective implementation to reduce the number of calls from customerTaking performance review of vendor to drive performance as expected