From an early age, Iβve always been deeply interested in numbers and thinking differently to find better ways of doing things. I was often fascinated by how the numbers can be exact and give so much information to the people and businesses to make their decisions.This paved the path for me to complete my Bachelor of Business Information Systems, specialsing in Business Analsysis at the Swinburne University of Technology, where I learned Data analysis & modelling, Agile methodologies, Cloud computing and programming languages such as Power BI, R and SQL.In addition, I have gained 2 years of experience in Requirements Analysis, Process Mapping, Customer Experience, and Project Management with demonstrated results in my roles as a Sales Administrator and Business Support Specialist. Whilst obtaining hands-on skills in Power BI, SAP ERP, JavaScript, JIRA and Dashboard Development and experience in maximising profits and cost savings through data-driven strategies, I was also able to implement changes which generated results within a short time span: πππ² πππ‘π’ππ―ππ¦ππ§ππ¬π
Reduced unpaid invoices by 15% by developing meaningful insights on the invoices having a greater impact on KPIs and influencing the A/R team to prioritise follow-up procedures.π
Improved customer satisfaction scores by 20% within 6 months by developing automated follow-up workflows for complaint resolution.π
Lodged and maintained customer invoices and supplier purchase orders on the SAP ERP system while conducting data cleansing to improve overall data accuracy.I get excited to hear about any new opportunities in the Business / Data Analysis industry, feel free to reach out -> himathdesilva90@gmail.com