Himel Mahmud Email & Phone Number

Tallinn, Harju County, Ee

Tallinn, Harjumaa, Estonia

Executing tasks as set by the operational processes of the warranty & returns and C2B department. Achieving required standards and KPIs by improving processes and providing clear information to all stakeholders. Contributing to the development of Ways of Working at Swappie.• Innovating and optimizing warranty and C2B processes after a critical review and involvement of the relevant parties.• Analyzing, planning, implementing, and communicating warranty handling and the C2B process… Show more Executing tasks as set by the operational processes of the warranty & returns and C2B department. Achieving required standards and KPIs by improving processes and providing clear information to all stakeholders. Contributing to the development of Ways of Working at Swappie.• Innovating and optimizing warranty and C2B processes after a critical review and involvement of the relevant parties.• Analyzing, planning, implementing, and communicating warranty handling and the C2B process improvements.• Standardizing teaching materials and documenting.• Finding new ways to train team members.• Cooperating with the team leads and experts to come up with the best solutions. Show less

Tallinn, Harjumaa, Estonia

• Receiving and evaluating customer warranty claims, verifying eligibility and validity, and processing them according to company standards.• Coordinating with logistics and inventory teams and processing refunds or replacements.• Providing assistance to customer support, communicating with other departments or teams, and ensuring customer satisfaction.• Collaborated with the customer support team to resolve customer complaints and improve overall customer satisfaction.• Using… Show more • Receiving and evaluating customer warranty claims, verifying eligibility and validity, and processing them according to company standards.• Coordinating with logistics and inventory teams and processing refunds or replacements.• Providing assistance to customer support, communicating with other departments or teams, and ensuring customer satisfaction.• Collaborated with the customer support team to resolve customer complaints and improve overall customer satisfaction.• Using multiple company resources, such as platforms for processing transactions, databases for storing customer data, order monitoring databases, inventory databases, etc.• Employed critical thinking and analytical skills to conduct investigations, gather evidence, and determine the legitimacy of warranty claims or returns.• Identifying the best approach to resolving customer issues to improve customer satisfaction. Show less

Tallinn, Harjumaa, Estonia

Tallinn, Harjumaa, Estonia

Helsinki, Uusimaa, Finland

1. Conducting thorough literature reviews to gather relevant information.2. Together with the team write the event concept note plan and turn the concept plan into reality.3. Collaborating with the research team to refine research questions, design surveys and develop methodologies for data collection.4. Assisting with the preparation of research reports and presentations.

Uttara, Dhaka

◦ Manages all of the company's social media profiles.◦ Creates engaging, creative, and unique material for regularly scheduled posts that engage audiencesand promote brand-focused ideas.◦ Received the customer's inquiry and fixed the problem.

Dhanmondi, Dhaka

◦ Working with a team to research, organize the event.◦ Research on the freedom fighters of Bangladesh Liberation War 1971.◦ Organized an event with those respected fighters for sharing their reminiscence.◦ Responsible for shooting a video documentary.◦ Collected the blood of those freedom fighters to produce paintings for the exhibition titled"Reincarnated Valiance of Durjoy" at Edward M Kennedy Center.◦ Assisted in making a sculpture of a Freedom Fighter.

Lean Six Sigma Green Belt

Master'S Degree, Human Rights In The Digital Society

Activities and Societies: Human Rights, International Law, European Law

Bachelor Of Social Science In Media Studies And Journalism, Digital Film And Tv Production

Hsc, Business Studies

Ssc, Business Studies