Hinal Mistry Email & Phone Number

Bengaluru, Ka, In

Greater Bengaluru Area

• Leading the feature development of vehicle inventory module by defining the quarterly release plans, conducting user interviews to identify pain points and collaborating with partner teams to identify the solution with the aim to provide a seamless customer experience. Managing the product roadmap for the module across North America and EU, ensuring scalability and reusability of the features across both regions.• Working with engineering, design, sales, and customer support teams to achieve our product goals with high accuracy and provide seamless user experience to the customers.• Leading the development of enterprise product for the Vehicle Inventory module to allow large dealerships to manage their entire inventory from a single place.• Leading the module enhancements for a seamless integration with our Digital Retail module to facilitate customers buying journey online.• Leading the efforts for creating a centralised inventory record which consumes information from multiple sources and provides a central source of inventory data for all the modules across the application. Collaborating with key stakeholders from various departments to ensure we have alignment from everyone.

Washington D.C. Metro Area

• Helped in developing the No Fee Overdraft Policy for the bank, which save customer ~$150M in annual fees. This allowed the bank to become a leader in this space and shape the future of overdraft policy for banks in the US.• Developed product strategy for building a checking account for underserved customers to provide affordable banking solution for the segment and increase the checking accounts for Capital One.• Utilised SQL to conduct extensive analysis on past customer behaviour and build forecasting models to forecast revenue and customer base for the next 5 years.• Frequently presented the findings, analysis and strategy to executive team to get alignment on the approaches.

Fort Myers, Florida, United States

• As a part of client-facing rotation, I developed a call structure which helped capture and retain client's MCP's for an effective call. It allowed me to retain 100% of the clients and ensure 10X ROI to the clients• Conducted multi-variant analysis using Python to identify opportunities to improve retention for the business unit• Mentored incoming associates on best practices for starting and tracking initiatives, career path and presentation skills

Fort Myers, Florida, United States

• Developed an Excel macro to analyze 5 datasets and generate multiple graphs that were used in official reprint documents. It reduced the document generation time from 8 hours to 30 minutes and allowed the designing team to build a UI that allowed 1 click graph generation.• Automated a report using Python to publish it daily and reduce the reporting time by 90%, which enabled data visualization and track team performance. It also enabled modification to the team performance metrics.• I led the SugarCRM project for the team, which enabled client information capturing in real-time for better analytics. It also helped build flows which provide automated task assignment to associates which increased the time spent by associates with clients• Using Operations Management concepts, I performed lean operations analysis on the team to eliminate 2 hours of time spent on non-value added activities, which was used to connect with clients

Bharuch Area, India

Objective: Manage operational improvement projects and create project plans using MS Project• Project Management: Delegated day-to-day tasks to various team members and ensured timely completion of work.Led 15 process-oriented individuals to overhaul a critical compressor in 4 days by creating a project plan and ensuring coordination between various departments.• Operational Efficiency: Initiated a project to improve the operational efficiency of the plant by reducing pump breakdowns by conducting data analysis of pumps and predicting reasons of breakdowns. Presented the finding to management and suggested improvement areas to improve life of mechanical seals.In-charge of material procurement of plant for shutdown process using SAP. Created Purchase Orders (PO) for materials, contacted vendors, conducted material inspection and kept track of inventory in the plant.Synthesized existing Standard Maintenance Procedures (SMP's) to improve maintenance efficiency of the plant.

Masters, Engineering Management, 3.7

Activities and Societies: Duke Interdisciplinary Social Innovators (DISI), Duke MEMPDC MemberThe Master of Engineering Management program.

Bachelor Of Technology (Btech), Mechanical Engineering, 3.9

Activities and Societies: • Sponsorship team member-Sparsh (Cultural Fest) • Publicity Head-MindBend (Technical Fest) • College soccer.