Neeraj Kumar Email & Phone Number

Bangalore Urban, Karnataka, India

• Providing dedicated support through email, understanding customer environments, executing custom requirements, and collaborating with product teams.
• Investigated customer-reported errors using log files and other diagnostic tools.
• Assisted customers in understanding product functionalities and features.
• Handled chats, calls, and email tickets using TAP internal ticketing tool.
• Managed all kinds of tickets, escalating to leads and managers when necessary for immediate attention.
• Worked closely with the development teams.

Bengaluru, Karnataka, India

• Monitor Stats Perform and Opta-Pro products, maintaining extensive knowledge of technical features to assist in problem assessment and resolution.
• Aid engineering, client services, and account/success managers with enhancement requests.
• Create documentation, and training videos, and lead discussion among the support team to improve processes.
• Replicate the client issue and relay the steps followed to identify the issue to the concerned team.
• Coordinating with internal teams to meet client requirements.
• Providing client access to different sports competitions/reports in various Stats and Opta-Pro products.

Mangaluru, Karnataka, India

• Act as a single point of contact for phone calls and emails for DAZN OTT specific event issues and queries.
• Support live DAZN OTT services and follow procedures when issues arise.
• Monitor live critical systems using tools provided and follow procedures when issues arise.
• Monitoring and reviewing live and VOD catch up services using tools provided.
• Troubleshooting issues on the OTT platform using internal tools.
• Provide stats for the Duty Engineering Team to report on incident trends.

Mangaluru, Karnataka, India

• Enter sports data information into CMS.
• Collect player and team information.
• Collect live scores of sports games.
• Collect statistics of sports games.
• Analyze data to ensure accuracy.
• Report and resolve data discrepancies.

Mangaluru, Karnataka, India

• Assisting clients through Live chats and emails.
• Handling clients technical and domain registration related issues.
• Replicating and troubleshooting client issue with internal tools.
• Escalating issue with relevant team via ticketing tool or via call.

Diploma In Computer Science & Engineering, Computer Science

Pre-University College