Neeraj Kumar Email & Phone Number

Bangalore Urban, Karnataka, India

• Providing dedicated support through email, understanding customer environments, executing custom requirements, and collaborating with product teams.• Investigated customer-reported errors using log files and other diagnostic tools.• Assisted customers in understanding product functionalities and features.• Handled chats, calls, and email tickets using TAP internal ticketing tool.• Managed all kinds of tickets, escalating to leads and managers when necessary for immediate attention.• Worked closely with the development teams.• Identified, diagnosed, and resolved application related problems in a timely manner.• Provided production support to end-users in order to troubleshoot any problems they may be experiencing with the software applications.

Bengaluru, Karnataka, India

• Monitor Stats Perform and Opta-Pro products, maintaining extensive knowledge of technical features to assist in problem assessment and resolution. • Aid engineering, client services, and account/success managers with enhancement requests.• Create documentation, and training videos, and lead discussion among the support team to improve processes.• Replicate the client issue and relay the steps followed to identify the issue to the concerned team.• Coordinating with internal teams to meet client requirements.• Providing client access to different sports competitions/reports in various Stats and Opta-Pro products.• Creating/designing a template as the client’s requirement/request in ISF. •. Logging the issues through the JIRA tool for the respective team and working with our Technical/Operation teams to resolve issues

Mangaluru, Karnataka, India

• Act as a single point of contact for phone calls and emails for DAZN OTT specific event issues and queries.• Support live DAZN OTT services and follow procedures when issues arise. • Monitor live critical systems using tools provided and follow procedures when issues arise. • Monitoring and reviewing live and VOD catch up services using tools provided. • Troubleshooting issues on the OTT platform using internal tools.• Provide stats for the Duty Engineering Team to report on incident trends. • Publishing support documentation to assist staff with requests for information & provide staff training if required.• Answer support queries from clients, account management, and remote offices in accordance with company policies and procedures. • Providing excellent communication by way of notifications and updates, both written and oral to the business and external parties

Mangaluru, Karnataka, India

• Enter sports data information into CMS. • Collect player and team information.• Collect live scores of sports games. • Collect statistics of sports games. • Analyze data to ensure accuracy.• Report and resolve data discrepancies.• Track sports news for updates impacting data needs. • Prepare new sports seasons with the up-to-date player and team data. • Communicate with team members to meet daily deadlines and goals. • Report to team supervisor

Mangaluru, Karnataka, India

• Assisting clients through Live chats and emails.• Handling clients technical and domain registration related issues.• Replicating and troubleshooting client issue with internal tools. • Escalating issue with relevant team via ticketing tool or via call.

Diploma In Computer Science & Engineering, Computer Science

Pre-University College