• Install,configures, and troubleshoots desktop systems, workstations, servers, and network issues in a heterogeneous environment• Provide initial response and manage problem resolution process for outages and problems• Supports server, network, and desktop based software and applications• Provides day-to-day technical support to employee’s desktop systems software & hardware• Highly developed verbal and written communications• Providing support including talking staff through a series of actions, either face to face or over the telephone, including procedural documentation• Mailing List management - Take ownership of this and improve the process• Perform regular file archival and purge as necessary. Create, change, and delete user accounts per request• Performing regular backups at head office, including recovering planning • Mailing list management• Managed the phone and voicemail system, including punching down phone lines, moving employee extensions, and managing users, groups, and recordings.• Arrange installation of site data cabling and IT infrastructure such as multi-function copiers in conjunction with Central and Mobile IT teams• Assisted local and remote users with network connectivity• Purchase of network and CCTV equipment, software, computers, and peripherals utilizing different vendors.• Cable installation, CCTV cameras installation, DVR configuration, access and support.Added ResponsibilitiesManage compensation packages using Time Management software, Collect and verify timekeeping information for all employees with the details gathered forward the details to supervisor for approval and then forward the details to the accounts department for pay processing.

Narseys Plastics Industries Ltd is the largest manufacturer of plastics bags in the south pacific which provides packaging and carry bags to almost 90% of the business in Fiji, They also do export of packaging and carry bags to customers in the south pacific, including few in Australia & New Zealand. With over 250 staff working at the factory, The factory is operational 24 hours a day and 7 days a week on shift jobs.With the production of 24 hours and majority of the production done on line system, the company cannot afford a downtime in their network system & the risk of cyber attacks the company needs to be always up to date with their system. With the company's expansion into different line of products like product labels, stickers & paper bags from a different location. This would require pre-planning of network setup, IP phones & CCTV camera system and wireless access points to connect the new factory to the head office. Getting of quotations and planning with managers/directors and then carrying out the implementation while also looking after the current network from the head office. reduced network downtime by 25% in the first 2 years.

- Apart from the primary role; I ensure that all company vehicles are in good condition and if there any issues they are reported and then worked on to avoid any downtime that could affect the production and delivery of goods that may result in lost of company sales.-Since the company is located at 3 different locations it is important to ensure that materials are ready before time from the warehouse to avoid any delay in productionCompany employee around 60 specialist at the factory for the manufacturing of plastics bags, label printers & paper bags, these are from India, Philippines and Taiwan just to name a few.Their travel from/to airport and accommodations are planned to their basic needs are made available before their arrival. -The company has also lease out few of its properties and i do ensure that they are well maintained and their lease documents are updated before their expiry in line with the legal paperwork.- On the purchase of the new machinery of the production, details are provided before hand and we are to plan with the maintenance team on how and where the machines would be installed and for that how would the machines be offloaded from its packaging or container. (Transportation/equipment required/installation) and if we require machine expertise to come and install the machine arrange their transport and accommodations.- Check on company properties if there are some issues have them with the local maintenance staff or if need be i need to get consultation from outside to check on this and report it to the directors to discuss the importance of this and if have worked out.- Perform monthly meetings with the company enforcement staffs to get feedback on things which are happening which are not allowed and workout plan how they are to attend this and for the upcoming company events.

Jacks of Fiji is the leading retailer for traditional handicraft & survivors in Fiji. With our 1800 staff that are employed. Retail shops are in all major cites, town and restores in Fiji. Being in the back office and looking after 18 shops for the Handicraft department and buying supplying products as per the requirements of the shops and planning for future. Helping the shops to reach their monthly target and also archiving the monthly targets of the month for the department. The Handicraft department was doing $550,000 per year and below their yearly targets, but once i got in the system i took in charge of placing orders for with suppliers and timely follow up for deliveries and having them supplied to stores and having backup stock ready as well. The sales went up $900,000 the following year and having all shops reaching their targets and doing well then onward. With the change of the internal work structure in the back office i given chance to head the categories of Handicraft, Survivors & FMCG.Comparison of sales & targets for previous years, I had developed a plan and divided my team with 2 groups for each of the categories. Buying & Retail team, this is to avoid confusion and overlook at shops as now there were 24 shops that we had to managed and be responsible for their target achievement, Having discussion with suppliers and having documentation for all conversation and orders and having new product development to meet the local market, this was very important part of my job and i would be reporting directly to the directors and senior managers. Also made visits to the store in person with my workmates to check and discuss with about product information and sales targets

Argo Travel Ltd is one of the leading travel agents in Fiji. They have been awarded with the best airline consultant services in Fiji, Million Dollar award by then Air Pacific now known as Fiji Airways are just a few many awards they have archived. As a travel consultant would not only book the clients tickets but also do paperwork for their visa lodgement. Follow up with embassy with the clients visa progress and provide feedback to clients about it. Have attended tourism conference, meetings with the airline companies and discuss on the new plans and promotions which was then discuss with other consultants at Argo Travel Ltd. Not only did i do travel consultant and clients visas but also did office work and ensuring that the end day the sales does match with the cash on and preparing of banking and payments as and when required.IT support officer, Set-up workstation for new staff, provide training for the system. Attend breakdowns