Sr. Director of Account Development

Responsible for developing key growth sales strategies, tactics and action plans. Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new Services.

Provide Logistics Sales Consulting to grow ProTrans business and assist Clients realize cost, service, and inventory reductions. Experienced at developing customer profiles through questioning techniques and active listening. These profiles are turned into Business Models that allow the client to clearly identify the opportunties for process improvements

Highly personable Customer Service Professional with over 7 years of experience in account management, claims and call-center operations within the Logistics Management and Transportation industries.• Talent for identifying customer needs and presenting appropriate company product and service offerings. • Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. • Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings.• Expertise in resolving escalated customer service issues.• Company Recognitions for delivery of exceptional customer service.• Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).

• Management Trainee Development Plan created to enhance Customer Service Dept in areas such as:o Functional Business Disciplines, Business relationshipso General Interpersonal Skillso Basic Training Skill & Problem Solving o Consulting Skills / Managing Client, Start up / Expansion / Ongoing Business Opportunityo Computer Based Business applications, Database Management / Specific Reporting• Project Management / Team integration for Development and Implementation of New Products & Services. Leading the company to a new Integrated Supply Chain Model that integrates Logistics Services offered to Clients by making strategically partnerships Customer Broker US and MX Transportation. • CSR Northern Region Department / Selecting and training personal to build a strong customer Service department

In-House Supply Chain

CSR Rep, AR & AP Clerk, P&D Cordinator