Hiran Anand Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Facilitated seamless integration and prioritization of technical issues by effectively communicating with Operations Senior Management and stakeholders.
• Conceptualized, designed, and estimated cutting-edge AV and UCC solutions, including audio-visual systems, digital signage, Teams direct routing, and video walls, ensuring innovation and meeting client requirements.
• Utilized a comprehensive understanding of drawings, site requirements, and specifications to create accurate Bills of Quantities (BOQ), Bills of Materials (BOM), and installation materials, ensuring precise project.
• Demonstrated expertise in configuring, implementing, and troubleshooting AV solutions at customer locations, leveraging an in-depth knowledge of leading AV vendors to deliver optimal performance.
• Led the development of tailored specifications, processes, product plans, and strategic marketing strategies for the local market, resulting in business growth through the acquisition of multinational clients and.
• Played a crucial role in expanding the company's client base, driving growth and success, while delivering exceptional customer satisfaction by providing tailored solutions and ensuring customer needs were met.

United Arab Emirates

• Provided comprehensive global IT and technical support to customers in 46 countries, ensuring operational efficiency and customer satisfaction.
• Managed OEM calls, resolving issues within SLA guidelines, and conducting end-to-end troubleshooting for optimal customer experience.
• Demonstrated expertise in configuring, implementing, and resolving complex challenges related to Polycom solutions, showcasing strong problem-solving skills and technical proficiency.
• Conducted thorough product comparisons to drive strategic decision-making and enhance market positioning.
• Produced comprehensive documentation for software and hardware installations, troubleshooting procedures, and executed precise patch management, ensuring accurate records and efficient system maintenance.
• Collaborated with cross-functional teams to develop and implement technical solutions, ensuring seamless integration and effective resolution of customer issues.

Kochi, Kerala, India

• Offered comprehensive IT technical support, both on-site and remotely, to all branches of Dhanlaxmi Bank, ensuring seamless operations and user satisfaction.
• Recorded and managed OEM calls, expertly resolving issues within defined Service Level Agreement (SLA) parameters while employing end-to-end troubleshooting techniques.
• Maintained thorough documentation of software and hardware installations, while diligently overseeing Windows and security patch management activities.
• Proficiently configured and optimized thin clients, NAS boxes, routers, switches, and modems, ensuring efficient and secure IT infrastructure.
• Demonstrated expertise in implementing both static and dynamic routing protocols, effectively resolving network connectivity challenges for enhanced performance.
• Played a key role in prestigious projects such as Sabarimala Temple, Unique Identification Authority of India (AADHAR), and the Thrissur Pooram Exhibition, contributing to their successful implementation and operation.

Bachelor'S Degree, Computer Science

Networking And Hardware, Mcsa,Rhce,Ccna,Cloud Architect,Itil

Higher Secondary Examination, 12Th

10Th