Configured routers and switches for WLAN/LAN purposes. Implemented standard security measures on both servers and PC’s Imaged Windows 7, Server 2012, and Windows XP OS’s. Installed and operated Active Directory and Microsoft Exchange. Worked in virtualized environments along with physical equipment. Created and serviced user account in Active Directory. Diagnosed and repaired network connectivity issues, peripheral, equipment, and procedural complications over the phone and in person. Coordinated with upper-level Helpdesks on issues as appropriate.

Learned to purify, test, and document water using various equipment.

Solved end user’s EPIC EMR related issues. Worked closely with other teams to identify, troubleshoot, and resolve software related issues. Communicated with customers over the phone, email, and ticketing systems to resolve IT related incidents. Performed repairs on hardware consisted of laptop/desktop components, telephones, monitors, etc. Performed project planning including analysis and definition of user’ needs. Worked closely with team members to facilitate large scale workstation moves in a timely fashion. Acted as a liaison between users and other departments to accomplish the mission.