Hiren Gandhi Email & Phone Number

Hyderabad, Telangana, India

Pune

• Spearheaded complete development of offshore operations center from the ground up; providing overall vision, plan, and direction which cut Ebex's operating costs by 59% • Managed cross-functional team of 15+ members; responsible for their nurturing, mentorship, growth, performance evaluation and conflict resolution • Troubleshooting existing and setting up dev-ops pipelines from scratch; worked closely with design teams to bring considerable conversion improvements giving a median 85% uplift in conversion rates by analyzing pain points and identifying shortcomings; engaged dev teams to build robust solutions and rolled them out after meticulous testing from QA • Successfully managed $500K overhead budget yearly, oversaw executive leadership, and day to day operations; fostering change in company culture to be more open, transparent, and accountable • Diversified the company's potential service offerings from a pair to 12 different services by ambitiously trying out new emerging technologies, upskilling team, and setting up processes for a smooth delivery • Bred and grew fruitful relationships with old and new clients through effective communication and commendable interpersonal skills; constantly on lookout for new areas of improvement to bring value add to clients • Ran daily stand-ups and collaborated with onshore team for reporting of day to day activities, analyzed business requirements, diligently documented and provided solutions with a prudent approach• Strategically diversified operations across 3 different locations in India and saved $32K YOY by negotiating with vendors, recruiting local talent, whilst also ensuring compliance with industry rules and regulatory matters

Pune

• Setting up DR servers from scratch and ensuring they are production ready; change management across z/OS and IBM AIX; analysing, migrating and carrying out decommissioning of servers for one of the largest credit card issuing banks in the US • Brainstorming and building new tools which reduced script generation for IBM MQ services by 40% • Awarded recognition across the company for leading knowledge management across team of 30+ members on upcoming middleware technologies; building a culture across the team to upskill all members

Bikaner Area, India

Bachelor Of Engineering (Beng), Computer Science

Education record