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Sasha T. is listed as Technical Support at Vectorworks, a company with 240 employees, based in Winter Garden, Florida, United States. AeroLeads shows a matched LinkedIn profile for Sasha T..
Sasha T. previously worked as Computer Aided Design Support at Vectorworks and IT Technician at Christensen Financial Inc. - Nmls 112516. Sasha T. holds Project Management from Seminole State College Of Florida.
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Experienced IT Support Specialist with a strong background in training, technical support, and customer service.Dedicated professional with over 12 years of experience providing exceptional technical support and customer service in fast-paced environments. Proven expertise in enhancing team productivity through tailored training programs and continuous support initiatives. Proficient in troubleshooting and resolving complex software and hardware issues across Mac OS and Windows Operating systems. Demonstrated success in leveraging Salesforce and JIRA to streamline ticket management and improve operational efficiency. Strong communicator known for building strong relationships with colleagues and stakeholders while delivering exceptional customer service and support.
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A career timeline built from the work history available for this profile.
Remote
Provide expert CAD technical support, ensuring seamless user experiences and fostering long-term client relationships.Resolve user issues via phone, email, chat, managing 100 tickets monthly with Salesforce, Zoom.Identify and escalate bugs, improvements, requests to development via JIRA.Support sales in converting trials to subscriptions, course.
Altamonte Springs, Florida, United States
Provided tech support to 150 staff, resolving issues for seamless operations.Streamlined IT support processes, reducing average resolution time and enhancing operational efficiency for 150 staff membersGuided users through portal challenges, enhancing loan processing efficiency.Addressed Loan Officer issues with Encompass, ensuring smooth.
Lake Mary, Florida
Developed and delivered high-impact training programs for IOS and Mac Senior Advisors, consistently achieving a 90% class pass rate with 20-person groups.Created engaging, tailored training materials to enhance employee skills, adapting curriculum based on ongoing needs analysis for optimal learning outcomes.Conducted thorough quality assurance sessions.
Lake Mary, Florida
Managed client accounts, providing personalized service and ensuring client satisfaction.Developed and maintained strong relationships with key clients and business partners.Handled customer inquiries via phone and email in a timely manner.Assisted customers with product selection and provided recommendations.Performed data entry and maintained customer.
Maitland, Florida
- The last line of Technical Support for customers with ongoing or escalated issues. - Tier 3 level technical support for cable, internet and phone issues that cannot be solved by lower Tiers.- Handled sensitive customer concerns and escalating to Field Technicians, Engineering or Management.
Lake Mary, Florida, United States
- Handled escalated calls for technical issues that could not be solved by basic troubleshooting. - Addressed sensitive concerns held by customers about issues that may or may not have a resolution. - Advanced troubleshooting for Macs and related components.
Other employees you can reach at vectorworks.net. View company contacts for 240 employees →
Henry Amogu
Colleague at Vectorworks
Greater Winnipeg Metropolitan Area, Canada
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RS
Robert Swam
Colleague at Vectorworks
Greencastle, Pennsylvania, United States, United States
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LB
Lilah Bliberg-Moussaffi
Colleague at Vectorworks
Nesher, Haifa District, Israel, Israel
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EP
Ellis Powell
Colleague at Vectorworks
Greater Reading Area, United Kingdom
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SK
Sherry Kratsas
Colleague at Vectorworks
Cranberry Township, Pennsylvania, United States, United States
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DV
Datalogics_ Vectorworks Authorised Distributor
Colleague at Vectorworks
Chennai, Tamil Nadu, India, India
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PL
Pier Luigi Antonini
Colleague at Vectorworks
Voghera, Lombardy, Italy, Italy
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JU
Jake Ullrich
Colleague at Vectorworks
Denver, Colorado, United States, United States
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JJ
Jasmine Johnson
Colleague at Vectorworks
Hartwell, Georgia, United States, United States
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BF
Bruce Ferguson
Colleague at Vectorworks
Columbia, Maryland, United States, United States
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Activities and Societies: Deans List. VP of marketing for better health club
Activities and Societies: ROTC, Golf Club
Quick answers generated from the profile data available on this page.
Sasha T. works for Vectorworks.
Sasha T. is listed as Technical Support at Vectorworks.
Sasha T. is based in Winter Garden, Florida, United States while working with Vectorworks.
Sasha T. has worked for Vectorworks, Christensen Financial Inc. - Nmls 112516, Convergys, Paylocity, and Bright House Networks.
Sasha T.'s colleagues at Vectorworks include Henry Amogu, Robert Swam, Lilah Bliberg-Moussaffi, Ellis Powell, and Sherry Kratsas.
You can use AeroLeads to view verified contact signals for Sasha T. at Vectorworks, including work email, phone, and LinkedIn data when available.
Sasha T. holds Project Management from Seminole State College Of Florida.
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