Hiro Murakami Email & Phone Number

Los Angeles, California, United States

Hacienda Heights, California, United States

• Operational and Profit Improvements○ Drove 40% increase in gross annual profit by identifying operational inefficiencies, restructuring outdated business plans, and redefining company goals, employees roles, and.

Hacienda Heights, California, United States

• Ensure employees adhere to safety regulations while advocating a positive work environment
• Created and implemented mandatory training program for new servers
• Increased employee retention and trained 15+ servers
• Ensure positive service and satisfaction to all guests during high-volume, fastpaced operations

Hacienda Heights, California, United States

• Operations Management○ Spearheaded store expansion projects related to designing store layout, sourcing in-store equipment, and establishing recruitment strategies with an on-time delivery for store opening.○ Executed.
• Marketing Strategy○ Exceeded expansion project’s first-month revenue goal by 40% by providing industry expertise and determining go-to-market(GTM) strategies based on re-establishing ideal customer profiles.○ Partnered.

Diamond Bar

Proficiently studied and trained in espresso theoryProficiently prepared & served variety of espressos, drips, sandwiches & desserts.Maintained a clean & organized workspace and lobby.Engaged with guests, provided recommendations; handled cash and credit card transactions.Inventory management.

Los Angeles, California, United States

• Customer Relationship Management (CRM)○ Drove customer origination process prospecting via cold outreach, email, and in-market appointments; exceeded new customer sales quotas, collaboratively driving a ~20% increase.
• Product Management○ Troubleshooted and created changes in wait-time algorithm configurations based on customer feedback to alleviate RestaurantSuccess Manager workload.○ Maintained feedback loop between clients and.

Fullerton, California, United States

• Managed sales and initiative for local small businesses
• Developed and executed business plans with local companies to help increase sales and increase customers
• Orchestrated six personal development business events and workshops on campus for all students
• Participated in two local marketing sales competitions

Fullerton, California, United States

• Awarded Robert Adger Smyth Chapter of the Year 2014-2018
• Collaborated $50,000/year for marketing, philanthropy, and recruitment events
• Recruited 80 leaders; devised strategies to increase member retention by 13%
• Organized and participated in various events to collectively raise over $60k to support CSUF’s Camp Titan for underprivileged children and over $20k for our dedicated philanthropy, Taylor Trudeau’s Cycle for Life

Downey, California, United States

• Responded to emergency and non-emergency situation while maintaining high- level patient care and service
• Rapidly assessed patients' condition and gather pertinent information through physical and verbal examination to determine best authorized treatment options
• Monitored patients for changes in vital, treated as necessary
• Maintained excellent communication between all facets of EMS system

Buena Park

Kinesiology And Exercise Science

Activities and Societies: Pi Kappa Alpha, Pi Sigma Epsilon, Intramural Basketball, Camp Titan

Education record

Activities and Societies: Renaissance, Volleyball, Basketball, Waterpolo