- Securing large scale orders of imitation jewellery and apparals like Women kurtis & sarees- Handling sales enquiries online, in person and via telephone from both international & domestic clients- Exceeding monthly sales targets and deadlines- Generating Leads from various sources like Instagram. Facebook, IndiaMart etc - Updating all client leads and sales on HubSpot- Managing ongoing relationships with clients, including handling complaints resolution- Managing end to end sales funnel till product delivery as well as post delivery services- Regularly updating existing customers about the new deals & offerings to enable cross-selling & up-selling

- Worked in salon and spa department for women category- Promoted to Escalation Manager from Customer Support executive within a year- Responsible for resolving customer queries and complaints related to services availed at home- Provided resolution for each query/complaint post conducting root cause analysis (RCA)- Participation in escalation review meetings and post mortems