Hitesh Jaiswal Email & Phone Number

Pune, Maharashtra, India

India

Hyderabad, Telangana, India

Hyderabad, Telangana, India

• Setup and launched the high impact accuracy Project at Hyderabad site and currently leading a project of 60+ associates [23 direct reporters] who are responsible for preventing negative user experience and providing safety to social media community by building scalable support for high intensity experiences • Efficient in escalation handling and solution, provision by effectively managing and delivering the work output within identified timelines • Ensure consistent growth in… Show more • Setup and launched the high impact accuracy Project at Hyderabad site and currently leading a project of 60+ associates [23 direct reporters] who are responsible for preventing negative user experience and providing safety to social media community by building scalable support for high intensity experiences • Efficient in escalation handling and solution, provision by effectively managing and delivering the work output within identified timelines • Ensure consistent growth in revenue and increase in span on a quarterly basis • Ensure SLA’s are met on a daily basis and present in weekly, monthly and quarterly reviews• Developing and achieving performance goals and objectives in line with the company vision and goals • Identify trends and key insights to drive impact while improving operational efficiency • Represent the team with cross-functional stakeholders across Partnerships, Engineering, Policy, quality and other operational teams to implement scalable solutions • Communicating policies to the team and became the primary information source for the staff, following up to ensure compliance and consistency, taking corrective action as and when required • Initiate and formulated policy changes to reduce negative engagement on the online platform and responsible for managing the operational metrics, SLA’s, alignment, client and user experience. Show less

Hyderabad, Telangana, India

As an SME I have worked in 2 different domains, Customers Service and Trust & Safety where my responsibilities as an SME was to ensure the facts and details are correct so that the program's deliverables will meet the needs of the stakeholders, legislation, policies, standards, and best practices.

India

Jamshedpur Area, India

I worked on manipulation of trimline SCADA in Cab and Cowl division.

Bachelor'S Degree, Electrical, Electronic And Communications Engineering Technology/Technician

Executive Mba, Operations Management And Supervision, A