- Servicing the existing clients- Achievement of monthly, quarterly and annual sales targets by generating revenue from existing paid members- Per client revenue optimization- Responsible for client retention or no loss of accounts- Ensure strict adherence to the sales process and internal procedures- Keep a close track of work in process, customer complaints and accounts receivables- Ensure timely delivery of services to clients- Train, monitor & motivate a team of around 45-50 Executives, Sr. Executives, Assistant Managers with 5-6 Relationships/Sr. Managers

• Servicing the existing clients. Achievement of monthly, quarterly and annual sales targets by generating revenue from existing paid members.• Responsible for client retention, per client revenue optimization & renewals with the team. Keep a close track of work in process, customer complaints and accounts receivables.• Monitoring and analysis of key data of the region allocated including sales figures, sales personnel, productivity ratios, client’s work status and receivables.• Accurately forecasts weekly, monthly, quarterly and yearly revenue streams. Identifying the opportunity & problem areas, preparing the action plan for achieving the key sales figures and presenting the Branch Sales reports• Actively driving and ensuring sale target achievement, management of sales support function and timely work completion of customers.• Recruit, develop & ensure Retention of the respective teams by formulating their development plans, meeting their training needs and communicating with them on a regular basis.• Record performance metrics and monitoring key parameters to increase the overall productivity of the sales personnel.• Drive performance incentive structure and sales promotion schemes. Collecting market feedback and provide periodic updates to the management for the formulation of policy & strategy.• To penetrate all targeted accounts and originate sales opportunities for the company’s products and services.• To set up and deliver sales presentations, product/service demonstrations on daily basis with the team.• To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure.• To ensure that all payments are collected as per the company’s payment terms. Ensure adherence to sales processes and requirements• Conduct performance review for the team on regular basis.• Train, monitor & motivate a team of around 8-10 Executives, Sr. Executives, & Assistant Managers• Complete P&L responsibility of the team.

Focus on managing clients, maintaining a long term relationship with clients and maximizing sales opportunities within them. This position allows me to build productive, professional relationships with key personnel in assigned client accounts. Responsible to generate revenue by engaging and serving existing clients, handling their queries and complaints and by renewing and upgrading their existing services.Systematic follow-up with the client organizations to take the sales pitch to time-bound closure.Interface between the customer and internal support teams to ensure that the customer receives the best possible service from the company.In this role I am responsible for key client retention, per key client revenue optimization & renewals.Closely monitoring of work in progress, customer complaints and accounts receivables.Ensure High Class Service delivery to identified key clients.Achievement of weekly /Fort nightly/ monthly targets assigned.Ensuring client retention / renewals.Effective coordination with the internal departments for delivery of products within agreed time-line.Ensure strict adherence of sales process and internal proceduresPenetrate all targeted key accounts and originate up selling opportunities for the company products and services.Ensure that all payments are collected as per the company payment terms.Ensure adherence to sales processes and requirements.