Focused, results oriented and enthusiastic senior head of retail operations, with 16+ years’ progression gained within the UK's leading luggage company. Seeking an exciting new opportunity to leverage my extensive experience and passion for developing people, products and processes to drive business performance and profits. A proven track record of managing multiple stores across the UK, Eire and Denmark, implementing internal change, developing large teams and ensuring store KPI's were achieved. Strong communication, attention to detail and a partnership approach help me to foster effective internal and external relations, ensure compliance to internal processes and act as an advocate for service excellence.Successfully grew business by 50% over a seven year period. This included a 25% increase in the UK luggage market share through 175+ outlets. During this period, I was also responsible for expanding into the Danish market, fostering a partnership with the department store chain, Magasin. This grew from four stores at launch to seven, including one new store opening.Responsible for the development and presentation of retail strategy. Extensive experience of staff and process restructure, store opening and closures, implementing competency frameworks and managing team performance. Adopts a coaching management style to support and develop teams, commercially astute, analytical and process driven.