Hyungoo(Daniel) Kang Email & Phone Number

Bloomington, In, Us

Remote

Highlights:● Coordinated resource allocation for JIRA assignments, achieving an utilization rate of over 80%, the highest among the client service group.● Developed a self-guided training curriculum tailored for business analysts focusing on configuration and quality assurance, resulting in a 30% increase in capacity for senior resources.● Led the development of production environment deployment validations based on five years of operational data, capturing 83% of defects previously overlooked prior to production moves.● Directed the creation of Standard Operating Procedures for all processing tasks, facilitating seamless back-filling with minimal training.● Implemented new file transmission automation for the client service group, increasing vendor file acceptance rates by 30% and expediting root cause analysis by 15%.● Optimized sprint cycles for the operational business group, resulting in a 46% increase in on-time assignment deliveries.● Established standard documentation practices for design notes, unit testing, quality assurance, leading to improved documentation consistency and a 25% reduction in fix-on-fix tickets● Oversees processing tasks such as payroll, carrier file management, employee data import, qualified life event communication, premium, and ad hoc reporting, supporting analysts in their execution and achieving an on-time delivery success rate of 98%● Promotes collaboration and partnership across 22 ongoing clients with vendors, clients, strategic advisors, and internal onshore/offshore teams to establish clear communication channels, facilitating the clarification and setting of requirements and guidelines for seamless processes among all parties involved

Houston, Texas Area

Highlights:● Onboarded over 16 mid to large-sized clients, ensuring a 100% on-time transfer to ongoing teams and consistently receiving top ratings (5 out of 5) in client satisfaction surveys for all implementations● Managed a portfolio of 5 ongoing clients, driving significant out-of-scope profit growth by surpassing targeted sales by 33%, and consistently maintained client satisfaction ratings of 4 out of 5 or higher across all clients.● Provided strategic recommendations during Business Requirements Documents (BRDs) development to ensure alignment with industry trends and best practices, contributing to a reduction of operational fixes to less than 5% upon client go-live.

Houston, Texas Area

Highlights:● Consistently met client processing deadlines, achieving a 100% adherence to Service Level Agreementswithout any service credits paid● Established expertise in a minimum of 10 functional areas, becoming a recognized subject matter expertwithin the organization● Leveraged technology to automate ongoing processes to create the most efficient and stable delivery of services to clients and maintain processing documentation accordingly

Houston, Texas Area

Dallas/Fort Worth Area

● Consistently elevated monthly revenue by 10-15%, culminating in the employment of approximately four staff members within the first two years of operation● Initiated and built a start-up from scratch, identifying and transforming a location into an optimal setting for a donut shop

Dallas

Austin