H. Kate Rears (Burgman) Email & Phone Number

Lead and support a variety of UX activities for government and private industry clients, including stakeholder research and analysis, workshop facilitation, journey mapping, and wireframe/mockup design. Additional duties include writing/editing strategic reports and other communications, as well as managing and implementing associated plans/schedules.

Alexandria, Virginia

Provided project management, market research, copywriting/editing, and digital communications services for membership association and small business clients at a creative brand strategy firm.

Washington D.C. Metro Area

(April 2013 - April 2016; October 2016 - April 2017)Supported the integration of websites and applications with the Aptify AMS by engaging in activities across all parts of the systems development life cycle. Managed client relationships for new and existing business; created work estimates and proposals. Assisted with project management and the creation of requirements specifications and other documentation. Led wireframing/prototyping and front-end development (HTML/CSS/JQuery) activities; assisted with database (SQL), back-end development (ASP.Net/VB), form design and development, and QA/testing activities.

Managed development team, tasks, and release/patch schedule for implementations, maintenance, and enhancements for association management system (AMS) product and related web applications. Acted as liaison between product team and services team. Provided intake and both client and internal management for routine work requests as well as new project and product enhancement requests. Recorded voiceovers for product marketing videos.

Falls Church, Va.

Managed client relationships over the course of new projects and maintenance contracts, anticipating needs and responding to requests. Scheduled and participated in meetings and code pushes/feature releases. Liaised between clients and developers. Created, monitored, and facilitated completion of tasks and bug tickets. Participated in UX design and PHP development activities. Wrote and edited technical and closeout documentation. Wrote and edited proposals for new business development.

Managed relationships with clients across the university, tracking project requests and assigning work to colleagues within the university web services and web content/strategy offices. Contributed to the improvement and standardization of process and workflow across multiple teams. Provided on-demand web troubleshooting and maintenance.

Managed, designed, coded, and edited and created content on the GW Alumni website as well as many alumni and development-oriented sites for GW schools and programs, first on a freelance basis and then becoming full-time in March 2007. Helped development officers and alumni liaisons use technology such as online invitations, HTML email, and interactive web features to reach out to their audiences.

Provided administrative and research support at a law firm library while taking library science classes through Catholic University's MLS program, with the intention of becoming a knowledge management professional or entering into a library-IT hybrid position. Ultimately decided to accept a position at The George Washington University and transfer into GW's Master of Science in Information Systems and Technology program.

Additional duties included managing the organization's online bookstore, assisting with accounting and donations management, creating and editing e-mail newsletters and fundraising communications, managing the day-to-day operations of the office, and participating in interviews for radio, print media, and TV on various privacy and technology issues.

Managed, edited, and created new pages and features on medium-sized website for professional membership organization. Responsible for maintaining and troubleshooting interactive applications and served as liaison with external technology vendor. Edited web graphics and banner ads. Trained colleagues to make simple site updates using Dreamweaver and/or Contribute. Reported to Director of Communications and collaborated with employees in the IT department to improve processes and communication.

Arlington, Va

Responsible for creating, editing, and maintaining graphics, content, and interactive applications on small website for national member association. Served as liaison with external technology vendor who had coded some legacy web applications. Completely redesigned bimonthly print magazine, updating the layout from long-obscure Adobe Pagemaker to InDesign. Designed and printed flyers, conference registration forms, brochures, and other promotional materials. Served as liaison with print house.

I was the sole web editor/designer/developer/IA and print designer for this small nonprofit organization / think tank from July 2001 to May 2003, then returned from March 2005 to April 2006 and for some time following on a part-time contractual basis.

Ms, Information Systems And Technology

Library Science

Coursework in library science toward a Master of Science in Library and Information Science. Received 4.0 GPA in both classes taken.

Ba, English

Activities and Societies: President, Shakespeare in the Dark (literary/theatre society); Shift Manager, Meridian Coffeehouse (student-run.