Preeti Chadha, Pmp Email & Phone Number

San Jose, Ca

San Jose, California, United States

• Assessed skill gaps and scheduled Engineering deep dive troubleshooting sessions to meet identified need. Developed Train-the-Trainer program to dissipate these trainings across our global Support team.• Effectively managed technical escalations by working directly with customers and involving cross-functional and global resources as needed, leading to successful resolutions and contract renewals. • Created and managed initiatives like Knowledge development, support assets centralization and response standardization, which improved FRR (Fist Response Resolution) KPI by 12%. • Developed new support member on-boarding program for smooth transition to the queue.

San Jose, Ca

ABS Integral Systems provides point of sale software and online ordering solutions for restaurants making restaurant management easy for individual and multi-location restaurant owners.Developed a deep understanding of our customer including couple of Americas Top 35 favorite Pizza Chains, analyzed current industry trends and created strategic growth initiatives that were aligned.• Managed concept-to-launch of our integrated Online Ordering product using agile fundamentals. Revenue grew by 20% and the customer’s per online order $ increased by minimum 10%. This became our Top selling Product!• Developed partner relationships which were leveraged to develop an integrated payment solution for our customers. • Worked closed with engineering, sales and support team to develop documentation, trainings and sales collateral for new product offerings.

Los Gatos, Ca

Promise WorldWide is a 501c(3) non-profit organization, founded in 2001 with a purpose to educate and empower underprivileged children across the world. Our goal is to provide knowledge to children through literacy so they have self-respect, can make informed decisions about their personal and human rights, be self-supportive and be a positive contributor to their families and communities. Our organization is currently active in Kolkata, India, with plans to increase centers worldwide and work with other organizations with a similar purposes.

• Participated in functional and technical design reviews throughout the SDLC and provided input on functional requirements, product designs , schedules and potential issues. • Led design, development and implementation of test plans, test cases and processes, fueling cost savings and standardization across the team. • Tracked test coverage and quality assurance metrics, like defect densities and open defect counts. Presented recommendations backed with this data to senior management

• Responsible for competitive performance analysis, root causing, and resolution of customer reported bugs. • Verified builds, prepared binary and source code releases for our customers.