Aileen Perez Email & Phone Number

San Francisco Bay Area

- Assisting audience development associate in planning, execution, and tracking of engagement projects- Creating email newsletter campaigns in Salesforce Marketing Cloud (avg. open rate = 31.78%)- Writing and analyzing radio callouts and TV promos for 2 loyalty campaigns - A/B testing to optimize email performance - Exporting data and insights using Google Trends and Google Analytics to ensure messaging is aligned with audience needs- Participating in brainstorming sessions

- Acted as primary liaison between large network of providers and clients; communicating with referring adjusters and case managers by managing patient files. - Investigated client-specific issues/concerns attentively and appropriately to maintain integrity of case files, and ultimately increase referral rates.- Responsible for unique workflows and project management for clients such as General Motors and General Electric.- Trained, coached, and mentored new hires and specialty teams to ensure smooth adoption of new programs.

- Positively presented Lifeshield’s systems, products, and application through thorough understanding of company’s offerings. - Conducted consultative needs analysis for prospective customers, developing bespoke solutions which met their individual home security needs.- Negotiated price, products, promotions, and terms/conditions to achieve sales. - Consistently hit and exceeded sales goals with focus on customer satisfaction and safety.

Greater Philadelphia Area

- Served as expert and educator to customers on 1&1’s suite of web solutions, along with competitor offerings. - Established customer needs through enhanced probing techniques. - Converted interested parties into new customers via inbound calls, chats, and emails.- Consistently hit and exceeded sales goals with focus on customer loyalty. - Provided customers with technical support on all products and services including domains, hosting, website creation, and servers.- Responded to account & billing queries and customer retention as directed.

San Francisco Bay Area

- Improved organic search results by increasing the search engine results page from 8 to 1.- Set up and managed presence on social media channels including Facebook, Twitter, and other similar platforms.- Developed media plans, employed social listening, and updated social media with a focus on increasing awareness and engagement.- Collaborated with internal teams to integrate social media into existing marcom.- Wrote press releases and packaging copy.- Researched B2B partnerships during business analysis phase of new product development.

San Francisco Bay Area

- Developed B2B relationships through proactive pitching to secure media opportunities during high-profile events such as New York Fashion Week.- Constructed and maintained targeted media lists for outreach campaigns and events. - Kept senior business leaders fully apprised of new trends and issues affecting the fashion and entertainment industries.- Briefed hosts and provided research information for segments. - Provided support during field production as needed.- Managed various online media channels and wrote entertaining content to maintain show’s brand image.- Edited content from entire social media team for various online campaigns.- Scheduled daily digital messaging across multiple online platforms.- Analyzed data to identify trends and adjust social media campaigns accordingly.- Successfully leveraged B2B partnerships to increase show’s discoverability and audience engagement on social media. - Increased number of followers and traffic across all social media accounts.

Baltimore, Maryland Area

- Served as ambassador for Johns Hopkins University. - Called constituents to build rapport, update demographic information, and acquire gifts to support financial aid, research grants, and other university programs. - Raised $41,420.

San Francisco Bay Area

- Provided clerical support by filing, copying, faxing, creating invoices, doing inventory, setting up conference rooms, and performing other general office duties as needed for grant management staff - Updated and reformatted Career & Technical Education website using CMS (Content ManagementSystem) software - Coordinated CALPASS (California Partnership for Achieving Student Success) online data management to create detailed records of students in the Future Academy/Pathway Dual Enrollment program - Reconciled accounting activity using Banner Finance Systems - Created, proofed, revised, and edited documents and brochures

San Francisco Bay Area

- Worked at Phillip & Sala Burton High School to prepare high school students for the mathematics portion of the CAHSEE (California High School Exit Exam) exam- Tutored students in basic mathematics, Geometry, and Algebra, graded papers, and prepared classrooms - Ordered and organized supplies for Mathematics and English CAHSEE preparatory classes- Assisted proctors administering the CAHSEE exam at various locations around San Francisco

Data Analytics

Bachelor Of Business Administration - Bba, Marketing

Psychology

Sociology And Writing

Attended summer program

Mathematics And Writing

Attended Academic Talent Development Program