Hudson Kuang Email & Phone Number

United States

Brooklyn, New York, United States

• Utilize ERP & inventory management systems to prioritize and manage customer orders• Supply Chain Management• Coordinate with international suppliers and warehouses to maintain tight inventory control, perform regular cycle counts and establish procedures to ensure inventory optimization and integrity• Work directly with US and Canadian warehouses as well as ground and LTL carriers to ensure orders are fulfilled according to schedule• Ensure inventory accuracy across all 475 fulfillment centers• Reverse logistics / returns management• Support sales team through outreach, delivery, and customer management

Cranbury, New Jersey, United States

Responsible for the overall planning and execution of long-term operations objectives. Participated in strategic planning by identifying short- and long-term strategies for the logistics department. Daily responsibilities included directing all inbound and outbound activities (e.g. tracked shipments from country of origin to port of discharge, created and dispatched schedules for a team of 12 drivers, supported the team through issue resolution). Collaborated with internal departments to meet sales and financial goals (e.g. created invoices, followed up with customers for overdue payment issues, created data-driven forecasts models to offer business recommendations, such as hiring additional drivers, buying new equipment, etc.). Delegated workload and motivated associates to successful performances. Oversaw the hiring of new employees and drivers. Supported business development efforts by researching and reaching out to potential clients to offer services and provide quotes.

Rosedale, Ny 11422

Utilized Fright Stream and Microsoft Excel spreadsheets to track air shipments coming in and out of the US. Resolved customer issues and problems occurring between air shipments leaving country of origin and arriving at destination. Coordinated and dispatched drivers to pick up freight from airport and deliver to clients. Created invoices and bill outs based on calculated rate quotes. Balanced profit share between all parties involved in the shipment. Validated the accuracy of invoices and other accounting documents and records.

Rosedale, Ny

Greater New York City Area

• Embraced the Ralph Lauren Experience and followed training guidelines and standards to reflect Ralph Lauren’s luxury brand philosophy and values.• Constantly exceeded individual sales goals while providing excellent customer service in a fast-paced environment• Received, reviewed, managed, and executed inbound customer requests and communications, across multiple channels (e.g. online and in-person)• Built customer loyalty through active client development and follow-through activities, such as distributing courtesy and relationship emails• Used visual design techniques to maintain visual standards on the selling floor• Offered back-of-the-house support by maintaining the stockroom, assisting with the mark down process and the bi-annual inventory process.• Provided training to new employees

Greater New York City Area

• Received, reviewed, managed, and executed inbound customer requests and communications, across multiple channels (e.g. facsimile, online, and in-person)• Captured and resolved service errors and customer concerns• Performed basic accounting to prepare and audit invoices• Oversaw production of fruit arrangements