Hlee Hang Email & Phone Number

Saint Paul, MN, US

Eagan, Minnesota, United States

Eagan

Eagan

Eagan, MN

Eagan, MN

Analyze and transform raw data into information and information into insight to help internal and external stakeholders make informed business decisions.

Saint Paul, Minnesota

Menomonie, WI

• Account Administration
• Assist in meeting all financial reporting deadlines for all Center Accounts, grants and contracts
• Keep financial records current and accurate using Excel spreadsheets for grant and cost share accounts, expenses, encumbrances and revenue.
• Work with grants officer and other offices on campus to establish and finalize grant related activities and budgetary concerns related to proposals, budget execution and reporting.Budgeting, Account Status and Reporting
• Process daily transactions/transfers and reconcile monthly budget activities: purchasing, travel and expenses, staff certification to grants, client (TAP) contract reporting
• Contribute and prepare information for strategic plans, operating plans, center progress report, quarterly and year-end budget reports, and advisory board meetings.

Saint Paul, Minnesota

• Provided superior service to internal and external customers requesting assistance to resolve escalated escrow issues using outstanding research and problem solving skills.
• Performed manual reviews on escrowed accounts per RESPA guidelines looking for payment changes and loan information accuracy from conversion.
• Researched, identified and analyzed difficult loan discrepancies and recommend clear solutions.
• Processed returned and outgoing checks, posting and allocating funds using journal entries to ensure accounting ledgers are balanced.
• Compiled daily payment disbursement and monthly new loan reports to send to vendors via FTP.
• Created and updated policies and procedures for check processes to ensure efficiency

Bloomington, MN

• Act as liaison between 9 internal teams and client to provide a central point of communication.
• Created daily volume reports to track progress and ad-hoc reports as required for operations manager and team supervisors.
• Led research and compilation of monthly audit reports for Client and internal teams for review by management.
• Responsible for monitoring multiple projects from beginning to implementation ensuring its effectiveness and proper completion while maintaining compliance with corporate and client regulations.
• Facilitated weekly project progress meetings with internal team leaders and external clients to address and resolve process issues.
• Created and audited procedures and documentation to improve and update current and new processes.

St Paul, MN

- Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, taking and researching customer payments, and providing new student loan information.- Received multiple reviews acknowledging my level of dedication to excellent customer service.- Complied and acquired full knowledge of federal, state and.

St Paul, MN

• Responsible for handling student loan account inquiries sent to Loan Maintenance email inbox, accurately providing information to ensure resolution of issue or change request and ensure customer satisfaction.
• Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
• Wrote and edited documents to keep staff informed on policies and procedures.
• Cross-trained and provided back-up for other representatives when needed.

Master Of Business Administration (M.B.A.), Business Intelligence

Activities and Societies: Delta Mu Delta Honor Society - Xi Delta Chapter

Bachelor Of Science, Business Management Finance Emphasis