Heather Otto Email & Phone Number

Marketing, communication and customer experience consulting and services. Specializing in advanced technology, and health and wellness industries.

Greater San Diego Area

Taught yoga and mindfulness to children ages 2-13. Visit http://www.ifiwasabirdyoga.com/ to learn more about the benefits of yoga for our youth!

Greater San Diego Area

Reporting directly to the CEO, led in all areas of Marketing and Communications functions for this hyper-growth SaaS company focused on sustainability in commercial real estate. Notable achievements include: Building a revenue funnel process to align Marketing, Sales and Customer Success; Increasing brand affinity through content marketing, social channels.

Greater San Diego Area

Managed a customer experience strategy and practice leveraged in over 30 briefing centers worldwide, driving effective customer engagement, pipeline and revenue growth.Led cross-functional sales and marketing teams on the creation of corporate and industry messaging.Launched and supported unique, immersive and interactive digital and physical experiences.

Managed executive-level internal and external communication strategy for the Americas region sales organization. In addition, managed key strategic programs which drove the overall business agenda for a 1,000+ person sales team, including customer/partner experience and employee rewards and recognition.

Managed diverse, large-scale projects and process improvement efforts in the areas of Contract Operations, Business Intelligence, Total Customer Experience, Education Operations, and Software-as-a-Service. Accountable for cross-functional team and stakeholder alignment, delivering on time and within forecasted budget.

Fort Collins, Colorado Area

Executed all marketing initiatives for a new software product launch including brand definition, sales training/marketing collateral development, testing qualification, early evaluation programs, live product demonstrations, competitive market analyses and building product awareness in the market through events, content (product fact sheets, whitepapers.

Fort Collins, Colorado Area

Taught an undergraduate-level Journalism course titled, Media in Society, to approximately 400 students. Responsibilities included building curriculum, classroom instruction, administering grades and ensuring student success.

Fort Collins, Colorado Area

Collaborated with subject matter experts to write and edit blogs on best practices and tips for using Microsoft software applications.

Rockford, Illinois Area

Worked as an on-camera daytime reporter and evening newscast producer. Wrote and edited stories for broadcast. As a producer, developed and organized full newscast layout and content. Arranged and managed guest segment on-camera interviews. Developed and managed selected news content for website.

Part of team who launched the university's first digital streaming radio program, reaching a global audience.On-air show host three times per week.

Washington D.C. Metro Area

Fielded news inquiries and phone calls; Assisted reporters and videographers; Wrote lead-ins for newscasts; Conducted story research

Bachelor Of Arts, Communication Studies & Journalism (Double Major), Magna Cum Laude

Activities and Societies: Sigma Kappa Sorority; Order of Omega honors society; NIU honors association; NS Radio

Masters Of Science, Public Communication & Technology

Thesis specialization: Adoption of videoconferencing in organizations Selected for graduate teaching assistantship