Hannah Lindley Email & Phone Number

Greater Cardiff Area

Cardiff, Wales, United Kingdom

• Responsible for leading on compliance and quality matters ensuring that these are embedded into the organisation’s approach to all activities• Contributes to the development of projects, programmes, and other initiatives to ensure proportionate compliance and quality assurance are factored in from an early stage• Develops documentation and guidance including policies, procedures and process maps and ensures they are updated as required• Conducts reviews of policies, procedures, and processes on a cyclical basis, checking their implementation and make recommendations for their improvement• Contributes to wider reporting including drafting reports for the Executive Team and Committees/Board • Supports the maintenance of processes relating to authorisation and procurement processes, including due diligence, contract development, the Scheme of Delegation• Manages working groups and projects as required• Works with the Executive Director of Corporate Services to ensure the smooth running of the department and effective corporate services support for the wider organisation• Coordinates the organisation's Business Planning Cycle and development of the Corporate Delivery Plan• Leads on obtaining quality accreditations for the organisation• Supports the review of existing business systems and processes and develops and embeds new systems and processes

Edinburgh, United Kingdom

● Accountable for the training and direct management of the Administration Assistant, whilst providing pastoral support to the finance team, maximising productivity through ongoing performance monitoring and review● Implemented HR policies including sickness/absence monitoring and reduction; conducting staff 1-2-1s and appraisals, implementing performance improvement plans to enhance staff productivity● Achieved financial objectives by managing annual budgets for recruitment, IT support, and equipment● Supported the Board of Trustees, which included the preparation of Board papers and trustee recruitment● Reported directly to the board on all matters related to HR and organisational development and improvement, supporting decision making at this level● Enhanced awareness of the organisation by attending networking events, training, and building relationships with key partners, including external HR, insurance, and legal support● Designed and implement policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments● Drove improvements and ensured value for money by conducting analysis to identify areas for improvements across internal systems, embedding new ways of working to promote best practice● Served as a trusted advisor to the CEO to develop and implement the long term strategic plan and priorities, with a stronger focus on enhancing digital capabilities

Edinburgh, United Kingdom

● Due to commitment and achievements within the role, given additional responsibilities, including end to end management for the entire recruitment process, as well as responsibility for IT infrastructure, and record management for the entire organisation● Served as the first point of contact for escalated HR queries, following up to ensure resolution● Arranged regular meetings, including inviting attendees, preparing agendas and taking accurate minutes● Supported the upskilling of employees by organising staff training, including ensuring all staff attended training required by regulatory bodies

Edinburgh, United Kingdom

● Recognised as being key to the development of a more efficient Head Office function during first few months in position, improving record keeping, knowledge management and communication systems in particular, with a noticeable improvement on time management for key members of staff● Led the organisation’s efforts to become GDPR compliant, conducting an organisation-wide audit and preparing a suite of Data Protection policies● Pivotal in the refurbishment of existing services and the opening of new services across 2017 and 2018, liaising with staff, service users and contractors

• Built on prior experience to become a Sole Trader, teaching adults English one-on-one or in small groups in their own homes.• Developed skills in self-promotion through building connections with potential students through online marketing, via platforms such as Facebook and Gumtree. • Evidenced excellent organisational skills, in order to deal with the varied nature of self-employment; lesson planning, flexible hours, maintaining financial records etc.

Dong-Gu, Ulsan, Korea

Plymouth, United Kingdom

-Responsible for the day-to-day management of two fresh food departments, supervising a team of 10 people.- Delivered exemplary customer service and managed my team effectively; sales increased by 7% under my leadership.- Completed legal documentation to the highest standard and abided by Health and Safety regulations.

Master'S Degree, History, Merit

MSc Gender History

Bachelor Of Arts (Ba), History, Second Class (Upper)