Hugo Marçal Email & Phone Number

Lisbon, Portugal

Responsabilities - Develop and execute the business unit strategy - Develop strategic partnerships with mobile operators and SMS/Voice aggregators - Oversee day-to-day operations - Increase value to our customers with A2P Messaging and Voice solutions

Lisbon Area, Portugal

Responsibilities- Oversee day-to-day operations- Identify business opportunities- Design strategy and set business goals- Set policies and processes- Analyse results and evaluate company performance- Manage budgets, optimize expenses and increase revenue- Ensure employees work productively and develop professionally- Oversee recruitment and training of new employees- Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to… Show more Responsibilities- Oversee day-to-day operations- Identify business opportunities- Design strategy and set business goals- Set policies and processes- Analyse results and evaluate company performance- Manage budgets, optimize expenses and increase revenue- Ensure employees work productively and develop professionally- Oversee recruitment and training of new employees- Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors) Show less

Rua Tierno Galvan,Torre 3 Amoreiras, Nº10 Piso 17, 1070 - 274 Lisboa

Responsibilities- Manage IT dept. (projects and team)- Manage database and server infrastructure- Drive strategic direction of products and services developed by Send It- Design and build software solutions optimized for performance, scalability and security- Implement improvements to products, services and processes- Review project progress and overview of the performance of all individuals in IT team- Lead and oversee all technical quotes, analysis, specifications… Show more Responsibilities- Manage IT dept. (projects and team)- Manage database and server infrastructure- Drive strategic direction of products and services developed by Send It- Design and build software solutions optimized for performance, scalability and security- Implement improvements to products, services and processes- Review project progress and overview of the performance of all individuals in IT team- Lead and oversee all technical quotes, analysis, specifications to make sure they are complete and accurate- Facilitate technology and methodology decision making throughout team, including standardization of system architecture, reusable code base development, versions of software tools, best practice, source control and deployment processes- Keep up to date with the latest software development technologies and methodologies- Ensure writing of clean and healthy structured, well documented code- Assist and take control over critical support issues - Support the business development team with pre sale activities, contributing to RFPs where appropriate and assisting in large pitches to potential customers where required- Coach IT collaborators and customers on Send It’s solutions- Ensure IT team understands products, competition, industry, marketing goals and objectives of each customer- Plan for team growth considering the blend/level of skills required within IT team- Assist in resourcing decisions- Instigate cross team ideas and initiatives to bring products and services together- Encourage pro-active discussions with customer delivery and account management teams- Create a culture of promoting new ideas or up-sell opportunities within the team for customers Show less

Rua Tierno Galvan,Torre 3 Amoreiras, Nº10 Piso 17, 1070 - 274 Lisboa

Tasks Performed / Responsibilities- Manage IT department (projects and team)- Carry out Send It's organizational compliance process on data privacy and information security- Evaluate system’s performance and audit results- Manage Send It’s database and server infrastructure- Provide technical guidance and train junior IT collaborators- Analyse project requirements to prepare proposals and formulate budgets- Produce technical and corporate documentation-… Show more Tasks Performed / Responsibilities- Manage IT department (projects and team)- Carry out Send It's organizational compliance process on data privacy and information security- Evaluate system’s performance and audit results- Manage Send It’s database and server infrastructure- Provide technical guidance and train junior IT collaborators- Analyse project requirements to prepare proposals and formulate budgets- Produce technical and corporate documentation- Coordinate project applications to incentive programs (SIFIDE, Portugal2020)- Train customers on Send It’s solutions- Manage portfolio of critical customers- IT support to customers - 3rd line (incident detection / response)Featured Projects- uSendit (Send It): Coordination and execution of platform's continuous delivery plan to provide new features and ensure quality. Head of team responsible for software maintenance, audit results, analyse business needs/constraints and customer feedback to suggest improvements;- SIGA - Sistema Integrado de Gestão Agrícola (Herdade Maria da Guarda): Plan, manage and execute the web and mobile app project to control an olive oil production (incident reporting using GPS, real-time tracking on vehicles and operations, product / stock management and RFID access control to collaborators);- Compliance Process (Send It): Creation and definition of company’s internal policies and standards on information security and data privacy. Monitor its application and train employees.Technology / Software.NET C#, .NET Framework, ASP.NET, ASP.NET MVC, ADO.NET, EntityFramework, Windows Forms, HTTP Handlers, Dependency Injection, Linq to SQL, Linq to Objects, Wordpress, PHP, HTML, CSS, Javascript, Ajax, Bootstrap, MySQL, T-SQL, SQL Server, Windows Server, HTTP, FTP, WebServices SOAP, SVN, GIT, Visual Studio, Powershell, Node.js, MS Project, FreedCamp, HubSpot Show less

Rua Tierno Galvan,Torre 3 Amoreiras, Nº10 Piso 17, 1070 - 274 Lisboa

Tasks Performed / Responsibilities- Plan, manage and development of uSendit platform (www.usendit.pt)- Provide technical guidance over software projects- Monitor system’s execution, troubleshoot, improve performance and audit results- Manage Send It’s database and server infrastructure- Produce technical specifications and support sales/marketing documentation- Train customers on Send It’s solutions- Technical supervision of the internationalization strategy to… Show more Tasks Performed / Responsibilities- Plan, manage and development of uSendit platform (www.usendit.pt)- Provide technical guidance over software projects- Monitor system’s execution, troubleshoot, improve performance and audit results- Manage Send It’s database and server infrastructure- Produce technical specifications and support sales/marketing documentation- Train customers on Send It’s solutions- Technical supervision of the internationalization strategy to Mozambique- IT support to customers - 3rd line (incident detection / response)Featured Projects- uSendit (Send It): Plan, manage, coordinate and develop uSendit.pt (requirements and risk analysis, design evaluation, budgeting, planning, team management, technical development, testing, solution validation and follow-up); - Highway SCUT Payments (CTT): Development of a solution to receive/process SMS with customer requests of instructions to pay SCUT tolls in Portuguese highways (integration with CTT information systems);- Corporate Website (Send It): Involved in team responsible to plan, manage and develop Send It’s corporate website.Technology / Software.NET C#, .NET Framework, ASP.NET, ASP.NET MVC, ADO.NET, EntityFramework, Windows Forms, HTTP/HTTPS Handlers, Dependency Injection, Linq to SQL, Linq to Objects, HTML, CSS, Javascript, Ajax, Bootstrap, T-SQL, SQL Server, Windows Server, HTTP/HTTPS, FTP/sFTP, WebServices SOAP, SVN, GIT, Visual Studio, MS Project, FreedCamp Show less

Rua Tierno Galvan,Torre 3 Amoreiras, Nº10 Piso 17, 1070 - 274 Lisboa

Tasks Performed / Responsibilities- Plan, manage and develop specialized software solutions (Websites, HTTP / HTTPS endpoints, SOAP Web Services)- Apply software design patterns (design, structural and behavioral) and reinforce the application of concepts such as multitasking and asynchronism in systems- Manage VAS (Value Added Services) solutions over SMS- Troubleshoot, debug and upgrade software solutions- Define and implement redundancy and information backup processes… Show more Tasks Performed / Responsibilities- Plan, manage and develop specialized software solutions (Websites, HTTP / HTTPS endpoints, SOAP Web Services)- Apply software design patterns (design, structural and behavioral) and reinforce the application of concepts such as multitasking and asynchronism in systems- Manage VAS (Value Added Services) solutions over SMS- Troubleshoot, debug and upgrade software solutions- Define and implement redundancy and information backup processes - Perform administration tasks in systems, servers, databases and communication networks- Automate manual processes through scripts- Produce technical documentation- Technical supervision of the internationalization strategy to Brazil- IT support to customers - 2nd line.Featured Projects- SMS Gateway (Send It): Software maintenance of Send It’s core SMS delivery systems;- SMS Banking (Novo Banco): Project management, design and development of a full software solution for massive SMS delivery on BES / Novo Banco (SMS token to authorize home banking operations, notification of account balances, transfers / payments);- NPS SMS Surveys (Barclaycard/WiZink): Project management and development of a survey software solution using Net Promoter Score (NPS) for customers of Barclaycard / WiZink in Portugal and Spain;- Send It ePayment (Easypay): Project management and development of an electronic payment management solution to Send It’s platforms;- Mobile Ticketing (Send It + bCode): Member of team developing mobile ticketing solutions through SMS using bCode technology. Customers/projects: Vodafone (access control at Rock In Rio, Mexefest, Paredes de Coura and headquarters building in Lisbon) and NOS (mobile app “mTicket” for sales and redemptions at theatres of NOS Cinemas).Technology / Software.NET C#, .NET Framework, ASP.NET, ADO.NET, Windows Forms, HTML, CSS, Javascript, T-SQL, SQL Server, Windows Server, HTTP, FTP, WebServices SOAP, Visual Source Safe, Visual Studio Show less

Rua Tierno Galvan,Torre 3 Amoreiras, Nº10 Piso 17, 1070 - 274 Lisboa

Tasks Performed / Responsibilities- Develop back-end and front-end software in all stages from solution design/architecture, database modeling, implementation, testing, maintenance and post-production evaluation- Troubleshoot, debug and upgrade software solutions- Produce technical documentation- Develop mobile marketing campaigns using SMS and Email- Develop VAS (Value Added Services) solutions on SMS- Technical support to mobile ticketing solution of Lusomundo movie… Show more Tasks Performed / Responsibilities- Develop back-end and front-end software in all stages from solution design/architecture, database modeling, implementation, testing, maintenance and post-production evaluation- Troubleshoot, debug and upgrade software solutions- Produce technical documentation- Develop mobile marketing campaigns using SMS and Email- Develop VAS (Value Added Services) solutions on SMS- Technical support to mobile ticketing solution of Lusomundo movie theatres- Perform high-level tasks on systems, servers and database administration (software upgrade, user management, system error checking, log analysis)- IT support to customers - 1st line (telephone answering, incident detection / response).Featured Projects- SMS Gateway (Send It): Software maintenance of the core systems for massive SMS delivery (bug fixes and performance improvements).- Mobile Subscription Services (Glomobi, 2 Way Traffic): Develop a platform to manage value-added SMS (VAS) services based on regular subscription model;- uSendit (Send It): Software maintenance of back-end and front-end components, bug fixes and UI/UX improvements;- Mobile Marketing Campaigns: Development of software campaigns using SMS / Email channels with several rules of participation and winner validation. Featured Customers: RTP, CTT, TVI, EDP, Casino Estoril, Sorel and ZON Lusomundo.Technology / Software.NET C#, .NET Framework, ASP.NET, ADO.NET, Windows Forms, HTML, CSS, Javascript, T-SQL, SQL Server, Windows Server, HTTP, FTP, WebServices SOAP, Visual Source Safe, Visual Studio Show less

Master'S Degree, Computer Software Engineering

Engineer'S Degree, Computer Software Engineering

High School, Informática