Héctor Martínez Tobar Email & Phone Number

• Plan and oversee the development and delivery of products and services, including financial performance and contractual commitments• Ensure current and planned products or services are achievable and delivered according to stakeholder specifications• Lead cross-functional collaboration with internal and external stakeholders to execute client and product vision, objectives, and strategy• Act as an escalation point for solutions issues and risks, and engage with internal teams to drive and resolve incidents• Support problem management activities and provide on-call incident management support• Attract, develop and retain a talented team of professionals responsible for delivering the technical aspects of a project, or supporting a production solution or service• Identify and define program management goals, objectives and metrics; analyse business needs and prioritize workload for team members and manage team performance through assessments and annual reviews.

London Area, United Kingdom

• Manage 5 live UK hospital clients, serving as the key technical contact while leading weekly client meetings and facilitating incident response.• Maintain, monitor, and manage client systems, supporting environment and domain planning and providing Tier III support.• Mentor and support associates in daily tasks and troubleshooting, while developing and deploying automation tools to enhance efficiency.• Analyze, troubleshoot, and optimize system performance, identifying issues and implementing new or customized technologies.• Consult on technical environment, hardware configuration decisions, and project documentation updates.

London, England, United Kingdom

London, England, United Kingdom

Production Owner (Production Technical Lead):· Key technical contact, managing 5 live clients (NHS Trust Hospitals)· Manage changes and project activities, and communicate with impacted stakeholders· Consult on technical environment and hardware configuration decisions· Support environment and domain planning and management · Lead weekly meetings with clients· Facilitate client incident response· Maintain, monitor, and manage client systems, and serve as key technical contact for the client· Analyze, troubleshoot and improve system performance· Analyze technical issues related to implementation of new technologies or customization of existing technologies· Evaluate, update, and improve project documentation· Develop and deploy automation tools to optimize daily activities· Identify system performance issues· Other engineering tasks when required.Tech Stack:# OEL - Oracle Enterprise Linux# IBM MQ# Citrix (Citrix Studio, Citrix Storefront, Citrix NetScaler, Citrix Director, VDA)# SQL Server# Windows Server 2012R2, 2016# Zabbix# Remedy# IBM WebSphere# RedHat Linux

London, United Kingdom

Global Client Ops Team· Analyze, troubleshoot and improve system performance· Analyze technical issues related to implementation of new technologies or customization of existing technologies· Weekly meetings with clients· Perform daily system operations tasks to verify system integrity and availability· Perform ongoing performance tuning, hardware/OS upgrades, and resource optimization· Implement monitoring for applications and servers, and respond to alarms in a timely manner, preventing client impact and performance degradation· Manage changes and project activities, and communicate with impacted stakeholders· Develop and deploy automation tools to optimize daily activities· Complete assigned incident management tasks· Deploy, setup, and maintain complex testing environments· Provide Tier III and other support per service request· Support installation and maintenance of Cerner solutions, layered software, and infrastructureTech Stack:# OEL - Oracle Enterprise Linux# IBM MQ# Citrix (Citrix Studio, Citrix Storefront, Citrix NetScaler, Citrix Director, VDA)# SQL Server# Windows Server 2012R2, 2016# Zabbix# Remedy# IBM WebSphere

Barcelona Area, Spain

Barcelona Area, Spain

Worked on different environments such Windows Server and Linux, also regarding to cloud technologies, AWS (Amazon Web Services).Design, integration and implementation of different projects of new technologies required for/by our clients or internally.Linux:· CentOS as main OS, however, I worked with other OS like Ubuntu.· LDAP Designs and Implementations.· Managing and integrations of Samba, svn and cvs with LDAP.· DNS configurations and scripts development in order to check periodically the network status looking for new nodes to, automatically, configure its networking parameters. Human intervention is no longer needed.· Design and managing of monitoring projects using Nagios Core, Nagios Syslog, MRTG and Cacti with different parameters costumizations to improve monitoring system’s efficiency · Design, configuration and maintenance of proxy servers.Cloud Computing:· Managing of AWS instances such as EC2 and RDS.· Script development to create backups of these instances which I worked on using AWS CLI and Bash.· Script development to create -automatically- efficient backups of EC2’s file systems being stored remotely.Virtualization:· Microsoft Hyper-V· VMWare ESXiMicrosoft Technologies:· Windows Server 2008 R2 (Active Directory, Domain Controllers, DNS, Proxy, Backups, among other roles).· Windows Server 2012 R2 (Active Directory, Domain Controllers, DNS, Proxy, Backups, among other roles).· Exchange 2010 deployment · Hybrid Exchange · Skype for Business povisioning and deployment· Scripts development using PowerShellIndependence for decision making.Straight communication with clients, managers and general directors.Worked more than 1 year remotely.

Barcelona

Global program of Microsoft integrated by students with greater knowledge in information technology.We take care to teach students of universities in Spain news of Microsoft's consumerproducts through our eventsOrganize and speaker of challenges and events like hackathons, informative and formative sessions about commercial products and, also, technical products.

Sabadell, Barcelona

Manage and lead system and communication projects. Develop quotations and project schedules to insure project deadlines are met. Administrating 4 projects at the same time.Updated and improved company and clients company’s servers being migrated to the cloud or from physic to virtual platform. Server costs were reduced in 66% and the administration was centralized and facilitated.Improvement and maintenance of physic infrastructure. Performance and reliability increased in 60%.Reporting VIP installations to company’s CEO as CIO. Working with international and VIP clients.

Barcelona Area, Spain

I took part in Danone's infrastructure migration and upgrade project.· Virtualizing with vmware.· Migrated technologies: IBM, Windows Server and several Open-source technologies.

Sant Cugat Del Vallès

Daily check of SAP DB status. Worked in a critical environment.Maintained and improved to those SAP dbs. Performance increased by 45%.Managed and Lead implementation of a monitoring system for all our infrastructure with Nagios & Cacti. Reliability and high availability were increased in more than 50%.Upgrade and migration of our systems. Performance were increased.

Cervia, Italia

Support and hardware reparation. Local Networks.

Sabadell, Barcelona

User management with Active Directory, Windows Server Administrator.Web development using HTML, CSS, JS & PHP for a success theater company. SEO improvement led the page to the top of Google.Updates, upgrades & migrations. User procedures reduced and incidents were drastically decreased.Managed and lead publicity projects, reaching the top position between the competitors.

Sabadell, Barcelona

User management with Active Directory, Windows Server Administrator.Web Developer using HTML, CSS, JS & PHP, and SEO Analyst.Updates, upgrades & migrations. User procedures reduced and incidents were drastically decreased.

Sabadell, Barcelona

User managementNovell ZenWorks environmentSupport, Incidents resolution

Master Of Science - Msc, Information Security, Cyber/Computer Forensics And Counterterrorism

· Hacker's hut · Cryptology · Principles of Data Protection · Web technology · Internet of things · Project and process management

Master Of Science - Msc, Information And Communication Security, Cyber/Computer Forensics And Counterterrorism

· Digital Identity · Regulations and Legislation · Security Vulnerabilities · Technical Audits (ISO 27001 among others) · Network Security.

Bachelor Of Science - Bsc, Computer Engineering, Information And Communications Engineering - It

Activities and Societies: Innovation & Technology Club of Autonomous University of Barcelona (InnoTech Club UAB)This BSc aims to train up.

Bachelor Of Science - Bsc, Telematics Engineering, Computer Systems Networking And Telecommunications

Activities and Societies: .NET Technology Club Pompeu Fabra UniversityThe Telecommunicatios Network Engineering Degree is structured.

Senior Technician In Information Systems & Networks, Information Technology

Activities and Societies: Representante de los estudiantes de informática durante todos los años de formación en ese centro.

Explotación De Sistemas, Explotación De Sistemas Informáticos

Activities and Societies: Representante de los estudiantes de informática durante todos los años de formación en ese centro.