Heidi Brown Email & Phone Number

•Handle scheduling inquiries and provide information to potential and current employees.•Assiste with maintaining up-to-date information on call center volume and productivity.•Conduct daily/weekly/monthly productivity reports•Process a large volume of e-mails on a daily basis.•Organize and maintain employee attendance files.•Handle inquiries, provide information and procedural advice to manage employee issues with scheduling, managing time off requests, and shift trade requests.•Maintain 20 daily reports, 4 weekly reports, and 2 monthly reports.•Use the Internet, along with Excel, Word, Blue Pumpkin and other methods to research a variety of materials, draft reports, produce statistical information, and maintain data.•Create and maintain a training and informational manual on processing the daily, weekly, and monthly reports as well as processing employee schedules and monitoring adherence in Blue Pumpkin.

•Correspond with client accounts and sales to process orders, quotes and perform some data entry responsibilities•Address customer questions and issues regarding orders placed and shipped domestically and world wide.•Track orders, lead-times, production capabilities and shipping priorities for multi-million dollar accounts.•Coordinate with international clients for shipping and processing orders from multiple locations to ship together.•Work with the shipping department in order to coordinate shipping cost effectively and promptly to allow for quick shipping domestically and overseas.

•Handled inquiries, provide information and procedural advice to clients issues, merchandiser issues.•Maintained 11 daily reports, along with weekly and bi-weekly sales reports.•Oversaw the activities of merchandisers in 3000+ retail and dollar stores.•Assisted with the recruitment of new employees, and replacement employees.•Maintained up-to-date information on merchandiser activities and availability.•Created and implemented actions that restored quality and profitability to clients.

•Assisted customers with their issues with billing, inquiries about cell phone usage and determining the right price-plan and features for them.•Handled minor technical support for the available product lines and features.•I also received over 25 customer courtesy accommodations.