Hannah Cone Email & Phone Number

United States

Aurora, Colorado, United States

Aurora, Colorado, United States

Audited representatives’ phone call recordings/screen captures.Facilitated Base Camp Orientation and Quality Assurance standard training classes to HR/Recruiting and new hires.Collaborated with leadership teams, colleagues, and our vendors to ensure training/QA standards were accurate and streamlined.Met with individual representatives to deliver coaching.

Aurora, Colorado

Distributed tasks and various work items to advocates to complete.Assisted with supervisor escalations and ongoing warranty claims, as needed.Answered and screened calls from Account Executives and Real Estate agents.Used excellent communication and problem solving skills to de-escalate emotional claims, and provide solutions to benefit all.

Greeley, Colorado

Facilitated orientation, new hire classes and authorizations training classes. Held introductory phone calls, interviews, and assisted with onboarding completion.Completed coaching plans, quality monitors, payroll, new user requests, and one-on-ones for training classes.Collaborated with vendors to develop course content, training class agendas, and other.

Greeley, Colorado, United States

Managed a team of over 20 Claims Management representatives.Completed payroll, new user requests, time-off requests, and applicable IT requests.Coached representatives on KPI’s, claim audits, and quality monitor during weekly one-on-ones and team meetings.Assisted customer facing representatives with supervisor escalations on the production.

Greeley, Colorado, United States

Hill City, South Dakota, United States