Hendrick Fernandez Email & Phone Number

New York, Ny, Us

New York, New York, United States

New York, New York

Responsible for the delivery, facilitation and follow-up of all core operational training that will improve property management operational effectiveness, increase employee development, engagement and retention, and drive overall organizational performance through employee learning, development and subsequent employee performance for the East Coast.

Greater New York City Area

Responsible for leading all phases of operation of a 54 story, luxury rental property, including, but not limited to, direct supervision and development of the onsite management team, financial performance to budget and accountability for the sales, resident relations and maintenance functions. Ensure that all invoices are processed for timely payment in order to maintain good vendor relations and accounts.Participate in preparation of initial draft of the annual and capital operating budgets.Prepare monthly variance reports.Lead and motivate sales and service teams.

Greater New York City Area

Built community and industry knowledge by identifying trends to prepare for future occupancy needs and offering recommendations and training. Connected people to community through effective leasing administration and training of our sales team.Showed off our community by prioritizing curb appeal and maintaining accurate and in-depth knowledge of all aspects of the property and market.Managed the leasing process by guiding the team through effective sales strategies and follow-through.Supported maintenance operations by partnering with our Service Manager to provide a sparkling product through preventive maintenance, timely and efficient repairs, and a highly organized make-ready process.Partnered with our Regional Manager to prepare and follow an operating budget and to plan community capital improvements, repairs, contract developments, and negotiations.Orchestrated all accounting functions associated with the property, including processing invoices, paying bills, and assisting the Central Business Group (CBG) with collections, evictions, and managing resident accounts and charges.Trained and collaborated with talented teammates to identify and solve any issues that arise. Drove the community to continued operational success by proposing income-producing opportunities such as competitive pricing and value-add community enhancements.Focused on performance metrics ranging from our community’s Customer Loyalty Score to sales conversion rates to apartment turnover efficiency - and everything in between.

Greater New York City Area

Connected with prospective residents through phone calls, appointments, and follow-up communications.Showed off our community by walking the property with prospective residents and delivering a persuasive sales pitch about the benefits of living in an Equity Residential apartment home. Managed the leasing process by guiding new residents through each step, completing and verifying all lease applications and sharing results with applicants.Kept accurate records of prospective and current residents, as well as rent and inventory.Handled transactions like accepting rent and deposits and inspecting move-ins and move-outs. Collaborated with talented teammates to identify and solve any apartment issues that arise.Planned fun activities that helped build a strong sense of belonging among residents.

Greater New York City Area

Repaired and enhanced our community by maintaining and performing all plumbing, electrical, HVAC, appliance, carpentry, and painting needs at our community.Built rapport with residents by making positive connections with them in every interaction.Managed service requests by launching into action whenever maintenance issues arose, collaborated with teammates and prioritized service requests to earn trust and build resident satisfaction.Knew the make-ready schedule. Monitored apartment vacancies daily and initiated the turnover process with painting, cleaning and repairing.Tended to preventive maintenance. Safeguarded equipment with regular tune-up to ensure equipment lasted longer which helped minimize costly repairs.Noticed the details. Walked the property daily, inspecting all areas for cleanliness and safety, and helped to maintain great curb appeal.